Field Support Engineer

24 ore fa

Parma, Emilia-Romagna, Italia Pyramid Consulting, Inc A tempo pieno

Job Opening: Field Support Engineer (Intune SME / Windows Migration)

Location:
Parma, Italy

Job Type:
Full-time / Contract (specify)

We are looking for an experienced
Field Support Engineer
with strong expertise in
Microsoft Intune
or
Windows Migration
projects. The ideal candidate will support end-users across multiple sites, deliver high–quality technical assistance, and ensure smooth deployment and migration activities.

Key Responsibilities:

  • Provide on-site support for desktops, laptops, mobile devices, and peripherals.
  • Lead or support
    Intune configuration, deployment, and troubleshooting
    .
  • Execute
    Windows OS migration
    tasks (Windows 10/11), including data backup, upgrade, and post-migration validation.
  • Troubleshoot hardware, software, and network issues in a multi-site environment.
  • Perform device enrolment, security policy configuration, and compliance checks in Intune.
  • Collaborate with IT teams to ensure smooth rollout of technical changes.
  • Document technical issues, resolutions, and migration processes.
  • Provide technical guidance and support to end-users during upgrades and deployments.

Required Skills & Experience:

  • Proven experience as a
    Field Support Engineer / Desktop Engineer / EUC Engineer
    .
  • Strong hands-on knowledge of
    Microsoft Intune
    , MDM/Enrollment, compliance policies, and device management.
  • Experience with
    Windows 10/11 migration
    and troubleshooting.
  • Good understanding of Active Directory, O365, SCCM, and basic networking.
  • Excellent communication and customer-facing skills.
  • Ability to work independently and travel between sites if needed.

Preferred Qualifications:

  • Certifications:
    Microsoft 365 / Azure / Intune
    (advantage)
  • Experience in enterprise-scale migration or deployment projects
  • ITIL knowledge
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