Collector

Collector – Rome, Italy
Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Collector.

Western Union powers your pursuit.
In this role, you will review clients' accounts in Western Union database, adjust our agents' status according to credit policies and enter payment confirmations. Also, you will identify vulnerable customers and escalate their cases to the credit supervisor.

Role Responsibilities

•    We'll be looking for you to contact our agents and determine the reason for the delayed payments and obtain payment commitment.

•    You will be taking our agents' inbound calls when they need some assistance with their status activation, or they need a temporary increase for the credit limit to be approved. These calls are predominantly routine and will take up to 20% of the working day time, but may require deviation from standard screens, scripts, and procedures.

•    Utilizing your knowledge of the organization, our products and/or services you'll answer inquiries and resolve the issues. 

•    Making outbound calls which is about 30% of the day's task.

Role Requirements

•     Ability to communicate in English.

•    Strong communication and interpersonal skills.

•    Experience within the customer service field, working with credits or experience gained in the financial institution would be considered as an advantage.

•    Knowledge about credit & debit. 

•    Schedule flexibility (will be needed to work on Saturdays).

•    Self-motivation and a "can-do" attitude.

•    Team player qualities and ability to collaborate with various people.

•    Analytical thinking and problem-solving skills.
 

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Italy specific benefits include: 

• days annual leave – plus 11 public holidays

• Comprehensive life & medical cover

• Lunch voucher

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-LP1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.