Field Service Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Customer Management

Job Sub Function
Technical Field Service

Job Category
Business Enablement/Support

All Job Posting Locations:
Milano, Italy

Job Description
About Cardiovascular
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for Field Service Engineer Electrophysiology
You Will Be Responsible For

• Perform On Site and Remote Technical Support to internal and external through the Customer Support Call Center
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls in assigned territory and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the Biosense Webster technical department.
• Responds to customer requests for emergency service. Determines cause(s), troubleshoots and takes corrective action.
• Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction
• Participate in incident investigation.

Requirements

• Associate degree with at least 2 years of experience in Cardiology, Electrophysiology, biomedical service in a hospital environment, or a medical-related field; OR
• Bachelor's degree in Biomedical Engineering, Electronics/Electrical Engineering, or Computer Engineering with 2 years of hospital or field service experience
• Strong English verbal and written communication skills..
• Proficiency in Microsoft Office.
• Familiarity with service management systems (a plus).
• Ability to use standard test equipment, including digital multimeters.
• Demonstrated ability to drive customer satisfaction and continuous improvement.
• Ability to work in both office (25%) and field (75%) environments.
• Willingness to travel on short notice, including frequent air travel.
• Must reside in close proximity to a major airport.
• Ability to operate a company vehicle with a valid driver's license.
• Commitment to safety rules and procedures at all times.

Required Skills
Preferred Skills:
Accountability, Analytical Reasoning, Communication, Continuous Improvement, Customer Empathy, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Incident Management, Innovation, Issue Escalation, Process Oriented, Project Management Office (PMO), Repair Management, SAP Field Service Management, Service Request Management, Technical Credibility