Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

2 settimane fa

Florence, Toscana, Italia Hermès A tempo pieno

GENERAL ROLE

The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.

MAIN RESPONSABILITIES 

  • Manage daily After Sales operations and support the store with training and morning briefings.

  • Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.

  • Coordinate with the stock team, cash desks, and logistics department.

  • Support the uniform dispatch process from data collection to delivery.

  • Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.

  • Proactively identify client/department needs and propose alternative solutions.

  • Ensure compliance with company procedures and policies.

PROFILE

  • This position is open to candidates belonging to protected categories (Art 1. Law 68/1999)

  • Bachelor's degree, preferably in fashion or languages.

  • 1–2 years of experience in a similar role or environment.

  • Fluent in Italian and English; French or other languages are a plus.

  • Proficient in Microsoft Excel and PowerPoint.

  • Strong organizational and reporting skills, with attention to detail and deadlines.

Hermès engages positive and passionate people who own the following requirements:

  • Availability, flexibility and dynamism to function in a high-pace environment;

  • Possess strong work ethic, positive attitude within the team and professionalism in services provided to the customer;

  • Team player mentality to build meaningful relationships and ability to work autonomously;

  • Analytical thinker and innovative problem-solver;

  • Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and  perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. This position is open to candidates belonging to protected categories (Law 68/1999 Art 1). Join the human adventure of Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.


Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

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