Software Engineering Manager

3 ore fa

Milano, Lombardia, Italia Kong A tempo pieno

Are you ready to power the World's connections?

If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

You will be the leader of a team that consolidates core engineering and maintenance for the Kong on-premise and hybrid products. This team is the technical interface with key customers. You need strong technical leadership and a solid background, so you are able to challenge and ensure that they are growing as engineers, making valuable contributions, and generally having a great experience in Kong. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

What you'll be doing:

  • Hire, mentor, and maintain healthy Engineering teams who value collaboration and innovation.

  • Manage shift scheduling, measuring key performance indicators (KPIs), and training, assure high-quality work and SLA.

  • Experience managing customer-facing, engineering support roles and has a breadth of experience across infrastructure, internal tooling, platforms, and on-premise products.

  • Solid technical expertise for Linux systems troubleshooting, and profiling, experience with debugging tools such as gdb, systemtap, tcpdump, crash, or other.

  • Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering etc.) and where necessary customers.

  • Leadership experience displaying ability to organize and prioritize complex problem resolution and bug fixes, debugging distributed services.

  • Organize and manage your teams to fit constructively into the org as a whole and help the company succeed.

  • Set and manage expectations with other engineering teams, senior management, and external stakeholders.

  • Give constructive feedback to Engineers, conduct 1:1s, address inter-personal issues, and conduct reviews.

What you'll bring:

  • 5+ years of managing maintenance or support teams and obsessing over

  • customer experience.

  • Experience doing reviews, hiring, comp.

  • Experience managing remote teams and distributed workforce.

  • Demonstrated leadership of Engineering teams.

  • On-premise, cloud, and hybrid product background.

  • Proven strong technical skills sets.

  • Business fluent English language skills both written and verbal.

Bonus Points:

  • Hands-on experience in building and maintaining NGINX/OpenResty backend services.

  • Experience working in an Enterprise Software company.

  • Experience in building and fostering an Open-Source community.

  • Experience working on an infrastructure product line.

#LI-JF1

About Kong:

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit or follow us on X @thekonginc.

  • Software Engineering Manager

    4 giorni fa

    Milano, Lombardia, Italia YouGov A tempo pieno

    Please NoteOur hiring teams will be taking a short winter break between 22 December and 2 January. We'll pick things back up as soon as we're back.About The TeamThe Interviewing Team builds and evolves the survey runtime and related capabilities that power reliable, fraud-resilient data collection across devices and channels. The team collaborates closely...

  • Software Engineering Manager

    4 giorni fa

    Milano, Lombardia, Italia Kong Inc. A tempo pieno

    Are you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.About The RoleYou will be the leader of a team that...

  • Software Engineering Manager

    4 giorni fa

    Milano, Lombardia, Italia Kong A tempo pieno

    Are you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.About the role:You will be the leader of a team that...

  • Product Software Engineer

    2 giorni fa

    Milano, Lombardia, Italia Capgemini Engineering A tempo pieno

    CHI SIAMOIn Capgemini Engineering, leader mondiale nei servizi di ingegneria, uniamo un team globale di talenti dell'ingegneria, scienza e tecnologia per aiutare le aziende più innovative del mondo a liberare il loro potenziale. Dai veicoli autonomi ai robot salva-vita, le nostre persone esperte in tecnologia digitale e software pensano fuori dagli schemi,...

  • Software Engineering Manager, AI Gateway

    2 settimane fa

    Milano, Lombardia, Italia Kong Inc. A tempo pieno

    Are you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.About The RoleYou will be the leader of the engineering...

  • Junior Project Manager

    2 giorni fa

    Milano, Lombardia, Italia Capgemini Engineering A tempo pieno

    Job DescriptionIn Capgemini Engineering, leader mondiale nei servizi di ingegneria, uniamo un team globale di ingegneri, scienziati e architetti per aiutare le aziende più innovative del mondo a liberare il loro potenziale. Dai veicoli autonomi ai robot salvavita, i nostri esperti in tecnologia digitale e software pensano fuori dagli schemi offrendo servizi...

  • Engineering Project Manager, Global Engineering Services

    7 giorni fa

    Milano, Lombardia, Italia Amazon A tempo pieno

    DESCRIPTIONAmazon is seeking an experienced and business oriented Engineering Project Manager to coordinate the planning, design and execution efforts of highly complex logistic process solutions for the continued expansion of our EU Customer Fulfilment network. Ideal candidates will have Engineering Program and Project Management experience combined with an...

  • Engineering Project Manager, Global Engineering Services

    1 settimana fa

    Milano, Lombardia, Italia Amazon A tempo pieno

    Amazon is seeking an experienced and business oriented Engineering Project Manager to coordinate the planning, design and execution efforts of highly complex logistic process solutions for the continued expansion of our EU Customer Fulfilment network. Ideal candidates will have Engineering Program and Project Management experience combined with an...

  • Engineering Manager

    2 ore fa

    Milano, Lombardia, Italia Mollie A tempo pieno

    Your opportunity:At Mollie, we're on a mission to make payments and money management effortless for every business in Europe. We started 20 years ago when we launched a more direct, affordable way for companies to get paid. That provided an alternative to the frustrating, overpriced solutions that banks offered at the time. Today, we serve more than 250,000...

  • Engineering Project Manager, Global Engineering Services

    1 settimana fa

    Milano, Lombardia, Italia Amazon A tempo pieno

    DescriptionAmazon is seeking an experienced and business oriented Engineering Project Manager to coordinate the planning, design and execution efforts of highly complex logistic process solutions for the continued expansion of our EU Customer Fulfilment network. Ideal candidates will have Engineering Program and Project Management experience combined with an...