Assistant Spa Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the Role:

The Assistant Spa Manager supports the daily operations and growth of our luxury full-service Spa, ensuring an outstanding guest and employee experience in line with Four Seasons standards. This role helps manage the team, oversee service areas, maintain cleanliness and compliance standards, and contribute to the financial success and innovation of the Spa.

What You Will Do:

• Assist the Spa Director in leading and directing the Spa, Fitness, and Salon departments.

• Help with recruiting, interviewing, and selecting certified therapists, nail technicians, estheticians, spa receptionists, hair stylists, and attendants, ensuring they meet the necessary qualifications and training requirements.

• Oversee staff scheduling and manage payroll records in line with budget guidelines.

• Monitor inventory, purchasing, and retail operations, including performing quarterly inventory checks and creating purchase orders.

• Work closely with the Spa Director to establish treatment protocols for innovative spa treatments and massage therapies, delivering professional training to ensure compliance with Four Seasons service standards. Utilize extensive knowledge of Spa products to develop unique treatments that distinguish our Spa from competitors.

• Assist in managing the Spa and Fitness facilities, applying expertise in budgeting, forecasting, yield management, utilization, menu management, and retail operations.

• Market the Spa and Fitness facilities as world-class destinations, generating positive PR and recognition in renowned publications such as Conde Nast, Travel + Leisure, and Spa Magazine in a competitive environment.

• Train staff in effective sales techniques to drive treatment and retail revenue.

• Ensure compliance with all Health Code and Licensing requirements as per the State of Florida.

• Respond appropriately to any emergency or safety situations within the hotel.

• Handle complex guest interactions professionally and competently.

• And More

What You Bring:

• A degree or relevant equivalent in one of the following fields: Hotel/Hospitality Management, Spa Management, or Exercise Physiology.

• A minimum of three years of experience in Spa management.

• Proven experience in luxury hospitality/spa settings.

• A demonstrated ability to lead, coach, and inspire a diverse team.

• Extensive knowledge of spa operations, treatments, retail, and service trends.

• Strong organizational and time management skills, especially in a high-paced environment.

• Familiarity with spa booking systems (preferably Book4Time) and tools like Opera, Birchstreet, and Microsoft Office Suite.

• A collaborative approach to working across departments, ensuring a warm, professional guest experience.

• Ability to lift, carry, and move up to 25 lbs.

• Flexibility to work on any scheduled day and time, which may vary based on business needs, including holidays.

• An excellent service attitude and a willingness to go above and beyond to exceed guest expectations.

What We Are Offering You:

At Four Seasons, we believe in offering the best to the best when it comes to employee benefits Here's what we offer:

• Competitive salary

• Market-leading benefits package, including: Medical, Dental, Vision, and 401K with employer matching starting at 30 days

• Generous time-off plans from day one

• An opportunity to be part of a cohesive team in an inclusive work environment

• Complimentary and discounted hotel stays worldwide

• Wellbeing and mental health initiatives focused on employee support

• A commitment to diversity and inclusion in our workplace

• Complimentary employee meals and beverages

• Tuition reimbursement opportunities

Learn more about working at Four Seasons:

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Visa Requirements:

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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