L&D Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

The Four Seasons Hotel Firenze is looking for an experienced and talented Learning & Development Manager.

The L&D Manager delivers workplace learning, performance improvement programs and engagement initiatives to best achieve long-term business success. This position adds value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction. This position requires regular coaching skills and the ability to build and maintain confidence and credibility with employees, supervisory and managerial staff.

What you will do

·       Plan, coordinate and facilitate training sessions identifying staff development needs at an individual & group level.

·       Ensure department training goals are set and achieved and act as an objective third party in counseling, problem solving or conflict situations where learning issues are involved.

·       Evaluate and communicate the effect of training programs and initiatives through measuring results and monitoring behavioral change.

·       Regularly coach and develop Designated Trainers and Managers in their role and responsibilities and analyze service gaps to improve service levels

·       Work alongside the Director of People and Culture and senior management to determine performance gaps and learning needs.

·       Regularly benchmark the learning function with Corporate Learning Success Levels and market the learning function's programs, initiatives and Four Seasons Learning.

·       Create and adhere to an annual budget for all training programs, initiatives, and learning resources.

·       Maintain training attendance records and employee records (both electronically and hard copy files) adhering to corporate guidelines and local laws.

·       Assist with other areas of People & Culture when needed, actively contributing to the deployment of P&C strategy and engagement plan.

What you bring

Relevant academic education or equivalent experience.

A minimum of 3 years' experience working in a managerial capacity.

Knowledgeable about hotel operations or other luxury service environments and experience in adult education.

Excellent communication skills, as well as personal presentation and interpersonal skills to work with cross-functional teams.

Dynamic and inspirational personality.

Strong work ethic, confidentiality and well-developed organizational and planning skills.

Influencing and leadership skills are a must.

Advanced computer skills and basic budgeting, accounting and financial management.

Current on industry trends affecting workplace learning.

Reading, writing and oral proficiency in the Italian and English language

What we offer: 

•    Competitive Salary and a comprehensive benefits package

•    Excellent Training and Development opportunities

•    Complimentary Accommodation at other Four Seasons Hotels and Resort

•    Complimentary Dry Cleaning for business attire clothes

•    Employee Meals

Schedule & Hours:

This position is full time (Monday - Friday). Travel is required in cases of training, conferences or special events.

Successful candidates must hold legal authorization to work in Italy at the time of application.

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