Warranty Claim Analyst

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What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

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Position Summary

We're looking for a
Warranty Claim Analyst
in
Reggio Emilia
Location.

Manage transactional work by assessing and verifying administrative and technical information received from Customers/Service Centers to properly settle warranty claims ensuring conformance with Corporate policies and procedures.

Main responsibilities

• Determine if the request from Customer is in line with applicable warranty terms and conditions (rates, parts used for repairs, labor times spent for service intervention, etc.).

• Settle claims (approved or denied) in the warranty system, properly documenting results.

• Support the cost reduction of the warranty claims and field actions.

• Track and analyze warranty data for assigned customers to support global warranty reporting and forecast definition.

• Interface with Customer Service Specialists and other functions to follow up and monitor problem resolution for open customer issues.

• Support periodic warranty and field actions reviews with cross functional teams and Management if and as requested.

• Provide support in improving warranty processes and/or system in place if and as needed.

• Ensure, for the area under his/her responsibility, the full application of the Health and Safety and Environmental procedures.

• Ensure, for the area under his/her responsibility, the full application of the Quality System Procedures.

Job position requirements

Education:
High school - Minimum Technical degree/diploma in industrial, business disciplines. University bachelor's degree is a plus.

Professional background

• 3 - 6 years minimum experience with warranty processes and exposure to industrial manufacturing processes and/or corporate atmosphere. Automotive business is preferred.

• Experience with off highway products/components is preferred.

Hard skills

Essential:

• Foreign languages (English is mandatory).

• Basic knowledge of failure modes analysis methodologies (i.e. 8D discipline, etc.). RED X knowledge is a plus.

• Strong computer skills (MSO & Internet). Dana system is an advantage.

Considered as a plus:

• Other languages are a plus.

• REDX knowledge is a plus.

Soft skills

• Strong verbal and written communication skills (Face to face, Phone & e-mail).

• Must be self-starter and able to work towards department goals with minimal supervision.

• Teamwork; able to work with people around even if not part of the usual/direct group of colleagues.

• Good time management; able to plan a schedule and get things done even with unexpected occurrences in-between.

• Flexible schedule. Must be able to travel and work extra hours where necessary.

• High analytical and problem-solving skills.

If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.