Consumer Lending Specialist

Job Description:

Reporting to Lending Service Supervisor the resource is a member of the Lending Customer in life Team in Credit Operations

The Lending Customer in Life Specialist has the responsibility for managing all "post sales" activities for Mortgages and Personal Loans and for supporting and monitoring the Personal Loans on boarding process. Updates and maintains the Lending Customer in Life procedures, takes care of governance on external providers. Main activities in Lending customer in life perimeter: Surroghe Passive, Mortgage cancellation and renewal in public register, Mortgage suspension, Corrections in Credit Bureau, Lending accounting, Write off, Personal Loans onboarding process monitoring and finalization, overdraft evaluation, customer documentation and communications

Key Responsibilities:

• Lending customer in life end-to-end activities finalization

• Governance, monitoring, optimization

• Effectively manage relation with relevant stakeholders locally and externally (notaries, counterparty banks, providers, credit bureau)

• Update Lending customer in life dashboard, data monitoring

Requirements:

• Hold a degree in Finance or Statistics or Economics

• 1+ years of relevant and thorough experience in the retail credit banking sector

• Good knowledge of Mortgage and Personal Loans features

• Ability to analyze, interpret and elaborate data (quantitative analytical skills)

• Understanding, monitoring and analysis ok key drivers and kpi

• Written and spoken English, waystage at least

Our preferred candidate has:

• Advanced MS Office knowledge (i.e. Excel and Power Point)

• Strong sense of accountability delivers on promises, takes ownership

• Drive for results

• Effective and open communication skills

• Creative problem solver - able to identify real obstacles and viable solutions

• Initiative

• Teamwork 

Location: Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday
• And of course we can't forget: free water & coffee at the office

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder

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• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender's email carefully: legitimate communication will always come from: and/or
• No payments or banking details will ever be requested. If someone asks for this information, it's a scam.