IT Business Partner

RINA is currently recruiting for an
IT Business Partner - Salesforce
to join its office in Genoa or Rome (Italy) within the
Global IT Operations
Division.

Mission
In this role, you will ensure that IT services effectively align with the organization's business needs. You will be responsible for managing and prioritizing service and project demands, ensuring alignment with budget and IT architecture, and maintaining compliance with GDPR and IT security standards. Collaboration with various departments to design, develop, and seamlessly implement IT solutions will be a cornerstone of your responsibilities, ensuring top-notch service delivery and unparalleled user satisfaction.

Key Accountabilities
Demand Management:

• Collect, analyze, and prioritize service and project requests from business and stakeholders.
• Ensure alignment between demand, budget, and IT application architecture.
• Evaluate technical and economic feasibility of proposed solutions, managing conflicts and critical issues.

Impact Evaluation:

• Assess the impact of changes on applications, data, infrastructure, and end users.

Collaboration:

• Work with IT Cloud Infrastructure and IT Architecture teams to ensure application availability and performance.
• Coordinate with IT Security to ensure new applications meet Security by Design requirements.
• Engage with Procurement for tender operations when applicable.

Project Management:

• Manage the design, development, and implementation of IT solutions.
• Define work plans, resources, timelines, and costs for projects, monitoring progress and resolving issues.
• Collaborate with development and project teams to define technical specifications.

Communication & Documentation:

• Manage communication and collaboration among internal and external project stakeholders.
• Draft technical documentation and progress reports.
• Provide training, assistance, and maintenance support for solutions.

Maintenance & Support:

• Conduct preventive and corrective maintenance of IT applications.
• Provide second and third-level support for application issues, managing service requests beyond IT Service Support's scope.
• Ensure continuity of IT services by managing expectations, risks, and critical issues.
• Update documentation and operating procedures related to applications.

Education
Bachelor's Degree in Engineering General or Computer Science

Master's Degree

Qualifications

• 3–5 years of experience in IT project management, business analysis, or a similar role.
• Experience in managing one or more projects involving market-leading ERP or CRM platforms and vertical solutions (e.g., Salesforce Sales and Field Service Management).
• Knowledge of the following technologies/products:
• Project Management tools (e.g., MS Project).
• Cloud infrastructure and application architectures.
• Nice to have: ITIL Foundation certification and/or other relevant IT certifications.
• Proficiency in English and Italian at B2 level or higher.

Competencies

• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.