Store Clerk Lead

This position helps prepare the way for the work of salvation and exaltation by fostering an environment of reverence and respect and helps customers to make informed product decisions. This position is a Lead level clerk that works under minimal supervision in a store with a small team. Has people management and responsibilities as assigned by local or area leadership. This job may include a variety of additional MMD Support Services duties of equal or lesser complexity.

• Directs all store operations for a small store or supports a supervisor 2 where applicable.
• Responsible for administrative tasks, managing back-office work, and ensuring proficient use of store management systems to streamline processes and enhance efficiency.
• Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training and development for the store's staff.
• Provides feedback and coaching to employees.
• Helps prepare staff members' weekly schedules and assignment of daily tasks.
• Greets customers and ascertains customers' needs.
• Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same.
• Develops understanding of contents and/or properties of all products to adequately serve customers.
• Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity, and interests with customers to resolve concerns of moderate to high complexity.
• May provide personal fitting consultation to customers at distribution store.
• Operates point-of-sale terminal, finalizes sale of selected products, processes return, and manages register opening and closing process.
• Oversees and ensure the store is attractively displayed, well-presented, and that there is adequate inventory on the shelf.
• Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels.
• Maintains awareness of and helps with the attainment of key performance indicators, including inventory goals, expense goals, sales indicators, and exceptional customer service.
• Provide supports in case of absence in the team.
• May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition.
• Requires working as scheduled and needed (including Saturdays and national/local holidays).
• This job may include a variety of additional Materia Management Department Support Services duties of equal or lesser complexity.
• Lead a small team and approve time and absences.

Required:

• Post secondary school education in business, retailing, merchandising or related field, and two years' experience in business, retail, customer service or equivalent combination of education and experience, including managing teams.
• Functional understanding of computer applications, including: MS Word, MS Excel, MS Outlook, or related programs.
• Proficient use of point-of-sale systems and terminology, and ability to troubleshoot basic technical systems and tools.
• Excellent interpersonal skills, including written and verbal communication skills in English (Level B2) and Italian (C1) is a requirement.
• Ability to lead, delegate, and direct the work of others, and to effectively addressing difficult issues.

Preferred:
- Previous experience leading others in a retail setting.

This position operates in a retail environment. To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and lifting up to 20 Kg.