Guest Personal Assistant

About us

The Mall Luxury Outlets, now part of Simon Property Group, is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. Currently running two luxury outlet villages in Italy, The Mall Sanremo and The Mall Firenze, the brand keeps developing its business in a multichannel and international perspective. The mission of TMLO business is to offer our guests exclusive amazing experiences to best valorize the time they spend in our villages and their shopping. Thanks to the collaboration network we keep developing with all the best players of luxury hospitality in the world, our malls are a destination for millions of high-profile guests coming from overseas as well as from the local area. We work every day driven by a deep passion to offer to our tenants the most exclusive luxury environment and services to best valorize their off-price sales.

Your opportunity

The Mall Luxury Outlets is currently seeking a new Guest Personal Assistant, being based at our Mall in Firenze.

The Guest Personal Assistant will provide the Welcome Lounge team with essential support, ensuring a smooth client experience and collaborating in tracking clients visiting The Mall Firenze. The person will work in a very dynamic context, guaranteeing the best shopping experience for our clients.

How you will contribute

• Welcome clients visiting The Mall Luxury Outlets and provide excellent customer service.
• Support clients as a personal shopper, when requested.
• Record individual travelers and groups using The Mall Luxury Outlets' digital tools.
• Handle client requests received via email and phone, coordinating with the Tourism Marketing Team.
• Coordinate with The Mall Luxury Outlets partners to help ensure service standards are respected.
• Check the In Mall image and its alignment with The Mall Luxury Outlets guidelines, sharing updates with the Marketing team.
• Present and sell The Mall Luxury Outlets Collection, supporting product storytelling and collecting sales and client feedback.
• Assist with the loyalty program by inviting clients to subscribe, explaining points accumulation, and managing rewards redemption.

Who you are

• An organized, yet flexible multi-tasking person
• A professional with proven relational skills, hospitality & luxury background will be considered a plus
• A fluent English and Italian speaker. Chinese, Russian or Korean will be considered a big plus
• A team player willing to be part of a larger group with common goals
• A proactive person, with a positive approach
• Expert user of MS Office Suite

Why work with us?

This is an excellent opportunity to join The Mall Luxury Outlets during a moment of extraordinary growth and become part of a dynamic team in a luxury fashion environment. The role offers the chance to learn, develop new skills and contribute to delivering an outstanding guest experience.

Talent development is an important value at The Mall Luxury Outlets: we are committed to identifying and supporting new talent, encouraging curiosity, commitment and a desire to grow. Our shared vision promotes resourcefulness and helps every team member reach their full potential in a stimulating and welcoming workplace.

The Mall Luxury Outlets is committed to building a diverse and inclusive workforce. We believe that diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches our environment and enables people to express their talents, both individually and collectively. As an Equal Opportunity Employer, we welcome applications from all qualified candidates, regardless of their background.

If you are interested in applying for this position, please send your application to

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