Booking Agent

3 giorni fa

Cortina d'Ampezzo, Veneto, Italia Employerland A tempo pieno 30.000 € - 50.000 € all'ano

Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for a
Booking Agent.

Role Overview

We are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences, and a keen eye for detail. As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care. As this is a new opening, a key responsibility will be the configuration of the property management system.

Key Responsibilities

  • Reservation Management:
    Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information on room availability, rates, packages, and amenities.
  • Booking Processing:
    Accurately input reservation details into the hotel's Property Management System (PMS), ensuring all guest information, preferences, and special requests are correctly recorded.
  • Guest Assistance:
    Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience.
  • Upselling and Promotion:
    Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue.
  • Communication:
    Collaborate with the Front Office, Housekeeping, and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience.
  • Problem Resolution:
    Address and resolve any issues or discrepancies related to reservations promptly and professionally.
  • Reporting:
    Maintain accurate records of reservation activities and generate reports as needed for management analysis.

Qualifications

  • Previous experience in reservations or front office role within a 5 stars luxury hotel
  • Proficiency in hotel reservation systems (e.g., Opera PMS) and familiarity with online booking platforms.
    Mandatory
    knowledge of the
    SynXis
    reservation system.
  • Excellent communication skills in English and Italian; additional languages are a plus.
  • Strong organizational skills and attention to detail.
  • Ability to work flexible hours, including weekends and holidays.

What We Offer

  • Permanent contract with a competitive salary.
  • Exclusive, dynamic, and international working environment.
  • Professional growth opportunities and continuous training.
  • Company benefits.
  • Meals and accommodation provided for non-residents.

The selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website

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