Travel and Logistics Coordinator

Location: Lisbon (EXPO), Portugal
Reports To: Team Manager
Start Date: 03/Feb/25 (Training Start Date)

About the Company
Our client is one of the world's leading online tour operators, providing exceptional travel services across the globe. If you are passionate about travel and want to be part of a vibrant, dynamic company, then this is the perfect opportunity for you. Join us to be a key player in delivering seamless experiences to travelers, whether for business or leisure.

Position Overview

As a Travel and Logistics Coordinator within the Relocations Team, your primary responsibility will be to guide travelers through their booking journeys and ensure that their travel experiences are hassle-free, enjoyable, and stress-free. From handling bookings to managing post-travel concerns, you will be the first point of contact for customers, suppliers, and partners alike. Your role will involve managing reservations, assisting with customer service needs, and addressing any challenges they may face before, during, or after their trip. If you are someone who thrives in a fast-paced environment and has a passion for travel, this is the role for you.

• Booking Assistance: Provide support to customers making online bookings for hotels, holiday packages, and other travel-related services.
• Telephone Sales & Service: Handle incoming customer calls for booking services, sales inquiries, and post-booking assistance.
• Customer Service Excellence: Address customer queries, complaints, and concerns professionally and with a solution-oriented approach.
• Problem Solving: Manage complex situations such as booking changes, cancellations, and issues with suppliers (e.g., hotels) to ensure customer satisfaction.
• Supplier & Client Management: Communicate effectively with both suppliers and customers, resolving issues and ensuring smooth operations.
• Administrative Support: Assist with the day-to-day operations of the Relocations team, ensuring a seamless experience for both customers and colleagues.

• Native Italian Speaker with excellent written and verbal communication skills.
• Good Command of English (minimum B2 level).
• Strong computer and internet skills to navigate booking systems and customer management tools.
• Quick learner with the ability to adapt to new systems and processes.
• Exceptional communication skills and a collaborative team spirit.
• Goal-oriented with a drive to achieve performance targets.
• Flexible and resilient, able to thrive under pressure.
• Passion for Travel and a strong interest in the travel industry.
• Familiarity with the travel industry, including popular destinations, airlines, and hotel chains.

• 12th Grade education or higher.
• Background in Tourism is a plus.
• Proven sales aptitude with an interest in providing tailored travel solutions.
• Customer service experience (minimum 6 months) or experience providing technical support.

• Full-Time: 40 hours per week
• Monday to to Sunday 08:00 am to 08:00 pm
  

Salary Options

• EUR gross/month, including base salary, room allowance from your first day (includes training, Christmas, and Holiday bonuses), plus food allowance.
• EUR gross/month, including base salary, Christmas and Holiday bonuses, plus food allowance.

Additional Benefits

• Private health insurance for peace of mind.
• Meal card to support your daily meals.
• Holiday bonuses to help you celebrate special occasions.

Relocation Assistance

• Airport pick-up and support with your registration in Portugal.
• Reimbursement of your initial flight expenses.
• Yearly complimentary two-way flight ticket back to your home country (within the EU).
• Accommodation in shared company apartments for the first 14 months.
• Fully furnished apartments with all living expenses covered (water, gas, electricity, internet).
• Free Portuguese language lessons, sports activities, and cooking classes to help you immerse in the local culture.

For the first 14 months of your stay, you will be provided with accommodation in one of our company's rented apartments. The apartments are fully furnished with essential amenities like a kitchen, living room (with cable TV), wireless internet, and utilities covered by the company. Apartments are typically located 20-60 minutes from the workplace. Upon arrival, the company provides bedsheets, pillows, and towels to ensure your comfort.

This is more than just a job it's an opportunity to grow within a global travel organization. We offer a supportive and welcoming work environment, competitive compensation, and a host of benefits that will help you thrive both professionally and personally. Join a passionate team, engage with global travelers, and play a key role in shaping unforgettable travel experiences.

How to Apply
If you are ready to take on a role that is dynamic, rewarding, and full of opportunity, we want to hear from you Apply now and become part of a leading travel brand in the heart of Lisbon.