Reactive Sales Coordinator

4 giorni fa

Roma, Lazio, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno

Summary:

Rome Marriott Park Hotel, as part of the world's leading hospitality brands, is seeking a dynamic and customer-focused Reactive Sales Coordinator to join our team

The ideal candidate for this role has exceptional commercial and organizational abilities. He/she maximizes revenue through increased bookings in hotel, provides an efficient and effective process to quickly handle customer inquiries for group rooms and conferences.

Key responsibilities:

  • Respond to telephone inquiries/requests for group business and corporate meetings in a timely manner and defines meeting specifics.
  • Together with the Team, converting Options and Tentatives to Definites by anticipating the customers' needs and ensuring we have exhausted all measures for securing the booking.
  • Responsible for completing handover of group file to Event and ensuring that Event has followed up with the client within 24 hours of turnover.
  • Suggests positive alternatives and ensures that business booked is within hotel parameters.
  • Timely customer follow-up on all pending/option and tentative business to convert to definite.
  • Provides contracts, BEO's and other related booking tools. Prepares all sales documentation accurately.
  • He/She is involved with customer site inspections that have group business in Opt or Ten mode.
  • Assists in other areas as directed by the Director of Sales & Marketing.

Qualifications and Experience:

  • Bachelor's degree in Sales&Marketing, Tourism or similar.
  • At least 2 years' experience in a similar role, prefearably in international touristic companies.
  • Excellent English (B2) both verbal and written.
  • Good Software knowledge (Microsoft Office).
  • Good Systems knowledge (Fidelio OPERA).

Our offer:

  • Competitive salary in a collaborative and inclusive environment.
  • Professional growth and development opportunities within the Marriott network.
  • Direct employment with the company under a fixed- term contract in accordance with the Federturismo AICA National Collective Labor Agreement (CCNL).

Please send your resume, accompanied by photos and authorization to process personal data in accordance with the General Regulation on the Protection of Personal Data EU 2016/679

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