Custom Programs Coordinator

1 settimana fa

Florence, Toscana, Italia Europe SAI Programs A tempo pieno 40.000 € - 60.000 € all'ano

SAI Programs has been curating transformative study abroad experiences for American university students since 1995. We partner with universities to design and deliver culturally relevant academic and professional development programs throughout Italy, France, and Spain. Our custom and faculty-led programs go beyond textbooks and classrooms, connecting students with local communities through unique experiential learning activities.

We are seeking a Custom Programs Coordinator to join our growing team. The ideal candidate is flexible, detail-oriented, thrives in a fast-paced international environment, and is passionate about cross-cultural education.

Qualifications:

  • Excellent English communication skills (written and spoken)
  • Professional working proficiency in Italian; French and/or Spanish is a plus
  • Familiarity with U.S. higher education and study abroad programs
  • 2–4 years of relevant professional experience
  • Strong customer service and interpersonal skills
  • Proficiency in Microsoft Office and Google Suite (especially Excel and Sheets)
  • Highly organized, independent, and detail-oriented
  • Strong time management and problem-solving abilities
  • Comfortable managing logistics and juggling multiple priorities
  • Bachelor's degree required
  • Availability for occasional evening/weekend work and travel during high season
  • Willingness to participate in a rotating emergency contact schedule

Key Responsibilities:

Program Development

  • Support program development by drafting budgets, proposals, and agreements
  • Conduct research on cultural activities, academic content, vendors, and logistics
  • Interface with faculty leaders and partner universities during the development and recruitment phases; participate in consultation calls as needed

Pre-Arrival Program Support

  • Serve as the main point of contact for assigned programs, ensuring all components are completed on schedule
  • Assist with booking and vendor management for viable programs
  • Conduct online pre-departure orientation sessions
  • Develop detailed program itineraries and maintain communication with faculty and university partners
  • Create program materials such as pre-departure guides, orientation presentations, and local city guides

On-Site Program Support

  • Welcome groups upon arrival and conduct orientation sessions
  • Accompany groups on organized visits and day trips
  • Address student inquiries and respond to issues or emergencies as needed

Marketing & Promotion

  • Assist with social media content collection and initiatives while programs are onsite
  • Support marketing and outreach activities, including webinars, newsletters, presentations, and site visits
  • Contribute to recruitment for partner universities through digital flyers and online info sessions

Administration

  • Perform accounting tasks and budget reconciliation in accordance with SAI procedures
  • Maintain internal tracking documents and update the SAI CRM system
  • Complete additional administrative duties as required

Additional Details:

  • Reports to the Director of Custom Programs
  • Based in Florence
  • Office hours: Monday to Thursday, 10:00am to 6:30pm, Friday 10:00am to 5:00pm
  • Occasional evenings and weekends
  • Contract: CCNL 12-month contract with the possibility of extension

Job Type: Full-time

Application Question(s):

  • Are you available to work evenings and weekends?
  • Do you live in Florence?

Language:

  • Inglese (Required)

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