Analyst, Sales Operations

Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Sales Operations teams embrace Edwards Lifesciences' values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge of our company's innovative technologies, while creating connections between providers and teams across our businesses to ensure patients receive the highest quality of care.

Dedicated to innovation, our Surgical business unit is focused on identifying and solving critical, unmet needs in cardiac surgery. In understanding the challenges of open-heart surgery, we partner with surgical teams to deliver modern technologies intended to enhance patients' quality of life and expand their potential treatment opportunities. It's our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

As a Sales Operations Analyst in Surgical, the person who joins us will analyze market and clinical information to provide advice and guidance on sales strategies. The role is office based in our Milan office and offers smart working.

How you will make an impact:

• Assess sales achievement and other key metrics by integrating and blending quantitative and qualitative data from a variety of sources to perform complex analyses. Interpret analyses, draw conclusions, and prepare and facilitate presentations on findings on trends (e.g. sales growth, market trends) to sales management and internal stakeholder team.
• Analyze variables and develop models on different strategic deliverables which may include annual management process cycle.
• Generate standardized reports on sales information to track attainment of growth objectives, e.g., sales results, historical growth, market growth trends, budget variance, sales exceptions and product use.
• Interview and survey sales team to investigate and identify best practices and business trends to as part of strategic decisions.
• Maintain up-to-date and accurate sales results and other key metrics in applicable reporting systems. Monitor data integrity on sales dashboards and provide user support to the field for sales tools.
• Identify opportunities for innovations in sales tools, present recommendations, and develop specifications for approved tools, as well as training users.
• May contribute to the development of strategic and tactical input into the development of customer agreements/contracts (e.g. pricing, consignments, new technology introductions, increasing par levels), and interact with customers to address customer contractual concerns.
• Respond to inquiries and requests from field sales team; train users.
• Other incidental duties assigned by Leadership.

What you'll need (Required):

• Bachelor's degree in related field (Finance, Data Analysis, Engineering or Business Management)
• 2-3 years of previous analytical experience.
• Spreadsheets and dashboards management, database management systems, word processing and business presentations.
• Proficiency in both English and Italian is essential to perform the responsibilities of this position, any other language is a plus.

What else we look for (Preferred):

• Proven expertise in MS Office Suite (Highly skilled in Excel and PPT) and highly interested in IA tools, with ability to use them in the role.
• Excellent written and verbal communication skills and interpersonal relationship skills.
• Ability to quantify abstract conceptual data into concrete analysis.
• Good problem-solving, organizational, analytical and critical thinking skills.
• Good knowledge and understanding of analytics and sales strategies.
• Good knowledge of business acumen.
• Good understanding of relational databases.
• Strict attention to detail.
• Ability to interact professionally with all organizational levels.
• Ability to manage competing priorities in a fast paced environment.
• Work is performed independently on sections of projects and/or lines of work and reviewed for accuracy and soundness.
• Adhere to all company rules and requirements.

What is it like to work at Edwards Lifesciences in Italy?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. (Certified for ISO30415 D&I)

To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in Italy also offers the following benefits:

• Competitive compensation and benefits package
• Flexible working hours, remote working
• Life Insurance
• Accidental Death & Disability Insurance
• Telemedical Services
• Meal vouchers
• Service Awards
• Employee Stock Purchase Programme
• Employee Assistance Programme
• Comprehensive Wellness programme including preventive cardiovascular screening, educational events, on-site fitness center, lessons with personal trainer, fruit in the office, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.