E-commerce Operations Specialist EU E-commerce Operations Specialist EU

4 giorni fa

Breganze, Veneto, Italia OTB Spa A tempo pieno

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

E-COMMERCE OPERATIONS SPECIALIST

At Diesel Headquarters, located in Breganze (Italy), we are looking for an E-commerce Operations Specialist who will be placed within the Global E-Commerce Department. He/She will be reporting directly to the Global E-commerce Business Strategy & Operations Manager. 

Main Responsibilities:

•    Process customer orders accurately and efficiently, ensuring on-time shipment and delivery;

•    Coordinate with the logistics team to manage shipping and delivery;

•    Monitor order tracking and resolve shipping, delivery, or returns issues;

•    Collaborate with the customer service team to address customer inquiries and resolve order-related issues in a timely manner;

•    Assist in maintaining accurate product data, pricing, and availability on the website and other sales channels;

•    Support the implementation of operational processes and workflows to improve efficiency and productivity;

•    Collaborate with the technology team to identify and resolve operational issues related to e-commerce systems and tools;

•    Generate operational reports and analyze data to provide insights for process improvement;

•    Use monitoring platforms to analyze price trends of products available on different platforms;

•    Verify prices and competition by browsing online platforms in different countries;

•    Share price gaps with the leading commercial stakeholders;

•    Prepare monthly reports on online competition to support the business.

•    Management of internal e-commerce order processing (invoice recording).

Main Requirements:

•    Degree in business, operations management, logistics, or a related field;

•    Previous experience in operations and logistics, customer service and preferably in an e-commerce or retail environment;

•    Strong attention to detail and organizational skills to efficiently manage multiple tasks and orders;

•    Proficiency in using e-commerce platforms and order management systems (Salesforce knowledge will be considered a plus);

•    Excellent communication and problem-solving abilities, with a customer-centric mindset;

•    Familiarity with inventory management and logistics coordination is a plus;

•    Fluent in English (both written and spoken).

Location: Breganze (VI)

#DSL #LI-AR

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