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Regional Analyst Destination Experiences
2 settimane fa
ABOUT THE COMPANY
Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant all-suite ships all-inclusive pricing worldwide itineraries and genuine hospitality All our ships feature spacious ocean-view suites with butler service and most include private verandas meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond Whether you want to gaze at icebergs or palm trees the choice is yours Our ships sail pole-to-pole to over 900 destinations on all seven continents leaving (almost) no part of coastline uncovered We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team
KEY RESPONSIBILITIES
This position is responsible for assisting the Lead Destination Experiences in implementing and managing Silversea products ensuring proper experience seletions per vessels and port of call are available to guests when they book their voyage while meeting performance and cost criteria within a specified budget and timetable A coordinator Destination Experiences handles the inventories and the database of our Destination Experiences for an average of 500 ports This position will also look after guests' bookings design and sell concierge arrangements direct to guests and/or travel agents and assist and cooperate with the Managers Destination Experience on a daily basis ensuring to deliver to guests the best experience His/her contribution is also need to various projects required by the company
Tour database and Inventory
- Setting up very precisely all the details provided by Tour Operators for each experience
- Setting up very precisely inventory and departure time for each ship/port of call
Concierge Arrangement
- Develop a high quality customized and sell concierge arrangements according to guests needs and requests for their upcoming voyage: pre-cruise ashore in ports of call or post cruise
Booking handling
- Monitoring the inventory of destination experiences and overland bookings per voyage and per ship and act accordingly to analyze the need to increase the capacities based on demand
- Send preliminary figures per ship once per month to the tour operators
- Handling any communication with guests when changes needs to be communicated
- Responsible for handling all communication with internal departments and travel agents for overland and shore excursions operation
Archiving
- Archiving all reports received by on board team
EDUCATION
3 year degree or equivalent work experience required
EXPERIENCE
A minimum of 3 years' experience in the tourism industry
Shipboard/Hospitability Industry experience preferred
FINANCIAL/QUANTITIVE RESPONSIBILITIES
Responsible to achieve annual target of the concierge arrangements
WORKING CONDITIONS
Working in the office from Monday to Thursday on Friday all employees can work remotely from home
