HOKA Store Manager, Milan

HOKA Store Manager - Milan

ABOUT HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you're a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together. 

The Role

Our Store Managers are integral to the success of the HOKA Brand. As a Store Manager, you attract, develop, and motivate a passionate team. You regularly share the HOKA Brand values, vision, and mission with your team members and actively create a culture of trust and accountability. You may lead multiple high-volume and complex locations and support the District Manager with additional responsibilities as needed.

Your Impact

• Coach and develop your team to drive business results and professional growth

• Partner with the Area/District Manager to identify and develop talent for leadership positions

• Ensure the highest level of customer service possible and prioritize brand and product knowledge training

• Meet and exceed budgeted sales and KPIs and monitor expenses

• Conduct self-audits with attention to key controls involving receiving and cash handling within your district

• Develop store strategies that enhance customer satisfaction, increase traffic, and optimize profitability

• Proactively and continuously cultivate community through events, local outreach, and engagement with your market beyond the store's four walls

• Manage inventory and implement store administration and operations including compliance with policies and procedures

• Actively maintain a network for recruiting candidates to your store team, as well as support the District Manager in identifying and interviewing potential management candidates within the district

• Hire the best team members by identifying talent quickly and regularly maintaining a network for recruiting candidates

• Onboard and train team members to ensure engaged and high-performing teams

• Ensure the highest level of visual merchandising and standards and take responsibility for execution of visual directives and guidelines

• Drive key initiatives and support programs that enhance the customer journey

Who You Are

• Excellent leadership skills and experience managing people in a customer-facing environment

• You can demonstrate a track record of exceeding sales targets and cost management for a store of comparable volume and size

• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs

We would Love to Hear from People with:

• Solid Retail Store Management experience

• Fluency in English & Italian

• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.

• Ability to be agile to meet the needs of the business, within and beyond the four walls of the store

• Experience coordinating and hosting in-store events

• Fantastic problem-solving skills and ability to work through challenges

What We Will Give You

As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.

• Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras. 

• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program

• HOKA Uniform Allowance

• Discount off the Deckers Brands' (HOKA, UGG, Teva) online and instore

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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