Sr Mgr, Land Experience

ABOUT THE COMPANY

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant all-suite ships all-inclusive pricing worldwide itineraries and genuine hospitality All our ships feature spacious ocean-view suites with butler service and most include private verandas meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond Whether you want to gaze at icebergs or palm trees the choice is yours Our ships sail pole-to-pole to over 900 destinations on all seven continents leaving (almost) no part of coastline uncovered We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team

ABOUT THE ROLE

The Senior Manager Land Experiences & Product Development is responsible for leading the strategy development and execution of immersive culturally rich and operationally seamless land-based guest experiences across global destinations This role ensures that every guest touchpoint ashore reflects the brand's commitment to deliver on our financial growth and guest satisfaction targets

1 Experience Strategy & Innovation

• Design and evolve a portfolio of land based experiences that reflect the brand's premium positioning and guest expectations
• Identify emerging travel trends and cultural insights to inform new product development
  Collaborate with brand marketing- and commercial teams to ensure offerings are differentiated and aligned with consumer insights

2 Destination & Partner Management

Build and maintain strong relationships with global tour operators local guides

• national and local tourism boards
  Negotiate contracts and ensure partners meet brand standards for safety service- and storytelling
• Conduct regular destination visits to audit and enhance experience quality

3 Operational Excellence

Oversee the end-to-end execution of land based programs

• ensuring smooth coordination with shipboard and shoreside teams
  Monitor guest satisfaction scores incident reports- and operational KPIs to drive continuous improvement
• Lead contingency planning and risk mitigation for destination disruptions

4 Financial & Commercial Leadership

Manage P&L for land experiences including budgeting pricing strategy

• and revenue optimization
• Analyze performance data to identify growth opportunities and improve profitability
• Collaborate with revenue management and sales teams to support pre-cruise and onboard sales initiatives

5 Team Leadership & Development

• Lead a high-performing team of destination land managers and coordinators
  Foster a culture of creativity accountability- and guest-centric thinking
  Provide coaching development plans- and succession planning for team growth

6 Brand & Guest Experience Alignment

• Partner with marketing and content teams to promote experiences through compelling narratives and visuals
• Act as a brand ambassador in destination communities and industry events

QUALIFICATIONS AND EDUCATION

Education: 4-year degree or equivalent work experience is preferrable

Years of experience:

5+ years in Destination Management Tour Operating

• and Product Development experience in tourism or in the luxury cruise/hotel/land segment

Skills:

• Excellent verbal communication skills
• Able to communicate with clients and internal management
  Computer skills include Excel Word- Outlook and Windows Based Programs
• Capable of conducting travel
• Problem solving / analytical skills
• Excellent at preparing presentations using MS PowerPoint
• Project completion