GEM (Guest Experience Maker) Supervisor - Six Senses Rome

2 settimane fa

Roma, Lazio, Italia IHG Hotels & Resorts A tempo pieno 40.000 € - 60.000 € all'ano

GEM (Guest Experience Maker) Supervisor
As GEM (Guest Experience Maker) Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties And Responsibilities
As GEM (Guest Experience Maker) Supervisor, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

  • Have a thorough knowledge of all facilities and services offered by the hotel.
  • Understand the hotel's policy on guaranteed reservations and no-shows.
  • Process advance deposits on reservations.
  • Oversee the management of the guest history and profile system in conjunction with the Director of Front Office.
  • Support the Director of Rooms and focus on the rejuvenation of the guests' experience.
  • Work in partnership with Front Office, F&B and other departments to ensure guest's needs are determined /met and oversee the overall smooth operation of guest experience. Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
  • Instill a cost-focused philosophy through training and education.
  • Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
  • Strictly adhere to LQA standards

Qualifications
To execute the position of GEM (Guest Experience Maker) Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

  • Possess some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. Bachelor's degree in Hotel Management, Business Administration or related field plus more than three years' experience in a similar hotel operational role, preferred.
  • Fluent in English; I understand that additional languages are preferred.
  • EU Work Permit

The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) Supervisor at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • GEM (Guest Experience Maker) - Six Senses Rome

    6 giorni fa

    Roma, Lazio, Italia IHG Hotels & Resorts A tempo pieno 40.000 € - 60.000 € all'ano

    GEM (Guest Experience Maker)As GEM (Guest Experience Maker), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering...

  • Porter - Six Senses Rome

    2 settimane fa

    Roma, Lazio, Italia IHG Hotels & Resorts A tempo pieno 25.000 € - 35.000 € all'ano

    PorterAs Porter, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability, Wellness and Out of the Ordinary...

  • Sales & Events Stage - Six Senses Rome

    2 settimane fa

    Roma, Lazio, Italia IHG Hotels & Resorts A tempo pieno 30.000 € - 50.000 € all'ano

    Sales & Events StageAs Sales & Events Stage, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability, Wellness...

  • Stagista Guest Experience

    2 settimane fa

    Roma, Lazio, Italia Marriott International A tempo pieno 20.000 € - 40.000 € all'ano

    Additional InformationJob Number Job CategoryManagement Development Programs/InternsLocationThe Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy, 187ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPosition SummaryAccording to operational needs, the selected intern will support either the Guest Experience or Guest Relations...

  • Guest Services Manager

    2 settimane fa

    Roma, Lazio, Italia Rosewood Rome A tempo pieno 30.000 € - 60.000 € all'ano

    Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We...

  • Director of Rooms

    6 giorni fa

    Roma, Lazio, Italia IHG Hotels & Resorts A tempo pieno 900.000 € - 1.170.000 € all'ano

    Director of RoomsAs Director of Rooms, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability, Wellness and...

  • Guest Experience Expert temporary

    2 settimane fa

    Roma, Lazio, Italia Marriott International A tempo pieno 25.000 € - 45.000 € all'ano

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy, 187ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert Temporary

    2 settimane fa

    Roma, Lazio, Italia Marriott International A tempo pieno 30.000 € - 45.000 € all'ano

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy, 187ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Stagista Guest Experience

    2 settimane fa

    Roma, Lazio, Italia Careers at Marriott A tempo pieno 20.000 € - 25.000 € all'ano

    Position Summary According to operational needs, the selected intern will support either the Guest Experience or Guest Relations team. Under the supervision of a designated mentor and experienced staff, the intern will participate in daily activities aimed at ensuring an exceptional guest experience. This internship is designed for training and skill...

  • In-Room Dining Supervisor

    4 giorni fa

    Roma, Lazio, Italia Corinthia Hotels A tempo pieno 40.000 € - 60.000 € all'ano

    About the RoleWe are searching for an In-Room Dining Supervisor who ensures that the sophistication of Corinthia Rome and the culinary direction of Carlo Cracco extend gracefully into each room. You will coordinate IRD service with punctuality, warmth, and impeccable attention to detail.Key ResponsibilitiesOversee and coordinate all IRD ordersEnsure elevated...