Senior Operations Associate

Bird launched micromobility. Now we're shaping its future.

We're Bird, and we're on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future.

Job Summary

We are looking for a highly motivated and experienced Senior Operations Associate, who will own our multi-city business across Italy with the goal of quickly scaling BIRD's operations across the region. This individual will oversee operations in Italy and quickly scale our business in the region, and in our cities. This role is essential to ensuring smooth operations, vehicle management, vehicle deployment strategy and field activities. The ideal candidate is action-oriented, hands-on, and driven by data-informed decision-making to enhance operational efficiency and rider experience.

Responsibilities

• Develop and execute a market strategy to drive ridership, revenue, and operational excellence.
• Continuously drive operational improvement through world-class supply management.
• Partner cross-functionally with other members of the Bird team to measure the impact and efficiency of our projects and experiments.
• Have the ability to both plan and execute projects of varying urgency and scope with minimal guidance.
• Effectively communicate with team and cross functional stakeholders through reporting and regular working group meetings.
• Be a hard-working multitasker, supporting teams in multiple locations. You'll be one of the go to people when the business requires solutions to fire drills.
• Oversee daily fleet operations, ensuring optimal vehicle performance, efficiency, and safety.
• Monitor and analyze operational KPIs, using data insights to drive continuous improvements.

Must Haves

• Bachelor's degree from a competitive university in Industrial Management, Supply Chain Management, Business Administration, or a related field (or equivalent experience)
• 3+ years of professional experience in project management, technology, supply chain, high-growth operations, or startups
• Demonstrate an entrepreneurial mindset, utilizing project management and analytics expertise to independently own and execute projects with a high degree of autonomy
• Exceptional Communication in English and Italian
• Willingness to travel up to 20%

Every time you hop on a Bird, you're helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: We're the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become.
• Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future.

Culture at Bird

We're an ambitious, smart, and open-minded team that is passionate about our mission. Each day is unlike the last, as we're constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks Up

We want you to succeed and thrive here, so we offer a few sweet perks:

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Of course, Bird ride credits to get you where you need to be

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.

For these reasons and more, Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you'd like to work? Sweet. Let's chat.