Senior Sales Advisor

9 ore fa

Milano, Lombardia, Italia Amiri A tempo pieno
The AMIRI Senior Client Advisor is a key revenue-driving role responsible for delivering exceptional luxury service while developing and managing a high-value client portfolio. As a Brand Ambassador, they represent AMIRI's values and creative vision, build long-term relationships with local and international clients, and contribute strategically to the boutique's commercial success. Job Responsibilities
  • Drive consistent sales performance by achieving and exceeding individual targets and KPIs, with a strong focus on high-value transactions and repeat business.
  • Own, develop, and grow a robust and high-quality client portfolio, building long-term relationships with top-tier and high-potential local and international clients through proactive clienteling.
  • Act as a Brand Ambassador, embodying AMIRI's image, culture, and creative vision through elevated service, storytelling, and personalized engagement both in-store and off-site.
  • Deliver a bespoke luxury client experience across all touchpoints, ensuring highly personalized, seamless, and consistent service.
  • Demonstrate expert product and brand knowledge, communicating craftsmanship, materials, and brand narrative to strengthen the client's emotional connection to the product.
  • Proactively drive client outreach, follow-up, and appointment-based selling to sustain ongoing engagement beyond store visits.
  • Support the boutique's overall performance by collaborating with Store Management on client matters, high-level selling activities, visual standards, and operational excellence.
Job Requirements
  • 5+ years of experience in luxury retail or high-end client service, with proven success in client portfolio development and retention.
  • Demonstrated ability to manage and grow a solid, established client book with repeat and high-value clientele.
  • Strong commercial mindset with a consistent track record of achieving and exceeding sales goals.
  • Exceptional communication, interpersonal, and relationship-building skills, with a natural ability to create trust and loyalty.
  • Deep passion for luxury, fashion, craftsmanship, and brand storytelling.
  • Ability to deliver outstanding service across all channels (in-person, written, phone, digital).
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced luxury environment.
  • Flexibility to work scheduled shifts, including weekends, evenings, and holidays.
  • Physical ability to stand for extended periods and handle merchandise as required (lifting up to 30 lbs).
  • Full adherence to company policies, procedures, and brand standards.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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