Assistant Guest Services Manager

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.

About The Role
Reporting into the Front of House Manager, you will support the daily operations of the Guest Services team.

You will lead by example on the floor, guiding the team in greeting guests, managing arrivals and departures, supervising luggage handling, overseeing guest transport arrangements, and ensuring that all guest touchpoints in the lobby and driveway consistently reflect the highest standards of service. Your presence will guarantee that every interaction is warm, anticipatory, and flawlessly executed.

What You Will Do

• Supervise the Guest Services team during daily operations, ensuring that all arrivals, departures, luggage movements, and guest transport services are handled smoothly, safely, and in accordance with Four Seasons standards.
• Welcome guests personally when needed, supporting the team in greeting guests arriving by private car or taxi, offering assistance with luggage, escorting them to the lobby, and ensuring a seamless handover to the Front Desk.
• Oversee the coordination of guest transport, driveway flow, valet activities and taxi requests to guarantee efficiency and a gracious guest experience.
• Assist with guest recovery and resolution of service challenges, anticipating needs and providing insightful recommendations about the hotel, destination, and local attractions.
• Act as a mentor to the team, fostering a culture of genuine care, attention to detail, and collaborative excellence.

What You Bring

• Previous experience in Guest Services, preferably with supervisory or team-leading responsibilities within a luxury hospitality environment.
• Fluency in Italian and English, with outstanding communication skills and the confidence to interact with guests and colleagues at every level.
• Strong organizational skills, attention to detail, and an unwavering commitment to service excellence, integrity, and teamwork.
• A natural ability to inspire the team, elevate guest interactions and create a welcoming atmosphere where guests feel genuinely cared for.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours

• This is a full-time position
• The candidate must have a flexible schedule and work also on weekends and holidays.

This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.