Account Manager

The Team

Italy is one of the key focus territories for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Functions include commercial, operations and marketing, and teams in Italy partner closely with global functions such as product, technology and consumer to deliver results for our customers.
Regional teams in Italy present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential.

The Role

Reporting directly to the Regional Manager, the Account Manager is a great opportunity to become an important member of the Italian Commercial team.
You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. The ideal candidate will act as the primary point of contact for partners, ensuring service excellence, identifying growth opportunities, and supporting operational efficiency.
This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth.

You will be based in Trieste or one of the closest cities.

What you'll do:

• Be the local expert for your area. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area. Stay updated on industry trends and competitor activity.

• Serve as the main liaison between our partners and internal operations, ensuring smooth delivery service, issue resolution and presence on the field.

• Account management for top restaurant partners in the area, fostering growth and customer loyalty, leading negotiations and optimising partner performance on the Deliveroo platform.

• Draw insights from data to improve our customer proposition neighbourhood by neighbourhood. Identify upselling and cross-selling opportunities for value-added services.

• Handle escalations professionally, ensuring timely resolution to maintain client satisfaction.
  Maximise the potential of marketing opportunities in the area by encouraging restaurant participation.

• Lead regular business reviews with partners to assess satisfaction, performance and identify areas of improvement.

Requirements:

• Bachelor's degree in Business, Supply Chain, Logistics, or related field is preferred.

• 2 years of proven experience in account/relationship management, sales or strategy roles.

• Results and customer-oriented mindset with a proven track record of building strong relationships

• Excellent communication, negotiation, and problem-solving skills, whether face-to-face, or through phone or email.

• Ability to manage multiple accounts and prioritise effectively.

• Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement.

• A mixture of field based (3 days per week) and office/home working
  

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.