Community Manager

Arkage is the first post-digital agency in Italy

We create engaging experiences that blur the line between online and offline.

The coronavirus pandemic has led us to experience something completely new. We sense the world has changed: we know this is temporary, but it doesn't feel that way, and we realize things will be different. This is only the starting point of a long-lasting change. Arkage is an ark of professionals that can help you navigate the post-digital age. We believe that creativity and communication can change the future for the better. Inspired by the arts and thankful to nature, we commit to producing a positive impact on our Planet. Arkage is a Certified B Corp committed to being Carbon Net Zero by 2030.

How does the application process work?

• you complete the application
  on the website
  
  (don't forget to submit your myers-briggs profile and
  to attach your portfolio
  );
• you've got mail:
  we get back to you via email to arrange a first interview (usually within 1 week);
• first touch:
  an interview
  with Simona, People Care team manager, and with one person closest to your job position to assess your professional skills;
• team touch base:
  a second with the Servant Leader and/or Product Owner of your candidate team to assess your attitude and your compatibility with the team;
• almost done
  we will discuss budgets and you will get a final interview with our CFO;
• welcome on board
  Now an onboarding process begins.

At any stage of the selection process, if something does not go as intended, we will send you an email explaining the reasons within 30 days from the first application. If it happens, don't worry We periodically reopen the positions and if you are already in our DB you have more chances to join our ark in the future.

We invite you to stay updated about our events on

Arkage is looking for a Community Manager / Social Media Moderator (RM), is that you?

Arkage is looking for a Community Manager / Social Media Moderator (RM)
who is eager to apply their skills in support of an important
NGO's
mission by managing its digital communities.

What you do on a daily basis

Every day you will
oversee and energize
the organization's digital communities (including Facebook, Instagram, YouTube, TikTok, and profiles activated by creators/publishers) with the goal of
building valuable relationships, fostering dialogue, and strengthening the sense of belonging
to the mission, both organically and through advertising.

Through
proactive moderation
(public comments and private messages) and active listening, you will help transform social channels into spaces for participation and inspiration. You will constantly monitor online conversations related to the organization's themes to intercept trends, sentiment, and dialogue opportunities,
using AI tools
to enhance the effectiveness of listening and analysis.

Additionally, you will:

• Apply and update community management guidelines based on platform evolution and user behavior.
• Activate
  comment marketing strategies
  on the profiles of partners and influencers to increase organic visibility.
• Write accompanying texts for posts and videos (
  captions, titles, descriptions
  ), ensuring the correct tone of voice and
  SEO optimization
  .
• Identify users aligned with the mission to be flagged as potential ambassadors or spokespeople.

Who you are

You have solid experience in
managing and moderating digital communities
, ideally in contexts that require sensitivity towards
social causes or non-profit organizations
. You are an
empathetic and relationship-oriented
individual, with excellent written communication skills and an authentic, positive approach. You are an
active listener
and know how to translate data from conversations into strategic suggestions (audience mapping). You are a
fast problem-solver
capable of managing critical or delicate situations that may arise in social conversations. You are familiar with the evolution of platforms and are keen to experiment with new forms of interaction and the use of
Artificial Intelligence tools
for sentiment analysis and content optimization.

Mandatory Technical Skills

• Proven experience
  in the daily management and moderation of communities on major social platforms (Facebook, Instagram, YouTube, TikTok).
• Excellent command of the Italian language
  and the ability to maintain a consistent tone of voice aligned with the organization's values.
• Ability to apply
  Active Listening (Social Listening)
  for sentiment analysis and opportunity identification.
• Experience in writing social copy (captions, descriptions) with an eye on
  SEO and engagement
  principles.
• Familiarity with monitoring and analytics tools for community performance.
• Knowledge or interest in using Artificial Intelligence tools to support listening or
  content creation
  activities.

Nice to have

• Direct experience in
  qualitative audience mapping
  and identifying ambassadors.
• Specific experience in
  Comment Marketing
  activities to boost organic visibility.
• Understanding of
  Fundraising
  dynamics and how social communication can support them.
• Good knowledge of the English language.

Compensation & Benefits

• Employment or Collaboration Agreement according to the candidate's profile
• Salary and professional category commensurate with the candidate's experience
• Company Welfare
• Smart working
• Apple Workstation
• Free Coffee & Water
• Welcome Kit