Junior IT Support Specialist – Intern

About BizAway
Here at BizAway, we Deliver the Future of Travel.

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized.Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest-growing B2B scale-up then BizAway is the company you have been looking for.

We are looking for
We are looking for a curious, motivated, and enthusiastic
Junior IT Support Specialist
– Intern (m/w/d) who is eager to learn and contribute to the daily activities of our ITC Team.

This 6-month internship is designed for someone with a strong passion for technology and a desire to build practical IT skills in a modern, cloud-first environment. You will gain hands-on experience while working alongside experienced team members, receiving guidance and continuous learning opportunities.

During the internship, you will support day-to-day IT operations and assist colleagues with their technical needs, helping ensure our teams remain productive and well-connected. Based on performance and business needs, the internship may lead to a full-time contract after the first 6 months, or be extended for an additional 6 months, with no guarantee of permanent employment.

Your role in BizAway

• Provide first-level IT support for basic hardware, software, and connectivity issues.
• Assist with user account management (onboarding, access changes, offboarding) following internal procedures Support commonly used SaaS tools such as Google Workspace, Slack, and Office 365.
• Help with the setup and configuration of laptops, workstations, and peripheral devices.
• Perform basic troubleshooting for network and connectivity issues.
• Contribute to IT documentation and user-friendly guides.
• Support the maintenance of an accurate IT asset inventory.
• Escalate more complex issues and learn from their resolution.

Your basic qualifications

• A genuine interest in technology and IT, with curiosity about how systems, devices, and tools work.
• Familiarity with Windows and/or macOS, even as an everyday user.
• Basic awareness of networking concepts (such as internet connectivity, IP addresses, or DNS), gained through studies, curiosity, or self-learning.
• Comfortable using common digital and collaboration tools (e.g. Google Workspace, Slack, Office 365)
• A strong willingness to learn, ask questions, and continuously improve your skills.
• Clear and respectful communication skills, with a helpful and collaborative attitude.
• Ability to work well with others, follow guidance, and learn from feedback.
• Motivation to grow within BizAway, with the understanding that this internship is considered a potential pathway to a full-time role for interns who demonstrate exceptional performance, commitment, and alignment with our values.
• Please note: while this internship is designed as a growth opportunity, it does not guarantee a permanent position at BizAway.

We are also interested in

• Interest in identity, access, or device management tools (e.g. JumpCloud – experience is a plus, not a requirement).
• Exposure to basic hardware setup or troubleshooting, even at a personal or academic level.
• A proactive attitude, with the habit of asking questions and seeking to understand how things work.
• Attention to detail and an organized approach to tasks.
• Willingness to grow in a fast-paced, international scale-up environment.

Our offer
Contract type: 6 Months Intern, with the possibility of renewal and/or subsequent employment within the company.

Working hours: Full-time – 40h/week, from Monday to Friday.

Hybrid work: Smart Working Policy and great offices in Europe.

Reimbursement: an expense allowance starting from €700 is provided.

A seat on a scale-up with skyrocketing growth.

Development of your entrepreneurial spirit, having the chance to implement real impact business decisions.

Multicultural and international team.

Collaborative and smart environment to work and learn.

Free coffee to kick-start your day and free beers to celebrate together.

*The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, EU Directive 2006/54/EC, and the more recent EU Directive 2023/970 on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation 2016/679

(GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.*