Restaurant Supervisor

1 giorno fa

Venezia, Veneto, Italia Aman A tempo pieno

Location Overview
Join our team in Aman Venice. Set in Palazzo Papadopoli, one of the city's eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima. Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens – rare in this floating city – are overlooked by opulent dining venues and spacious suites. Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.

THE POSITION
The overall scope of the Restaurant Supervisor is to assist the F&B department and its staff in day-to-day operations, ensuring tasks and activities are carried out smoothly.

MAIN DUTIES AND RESPONSIBILITIES:

  • Organise and oversee daily shifts to ensure smooth and efficient restaurant operations.
  • Ensure all dining areas are clean, well prepared and ready for service at all times.
  • Ensure that all colleagues follow Aman standards and grooming guidelines.
  • Manage the flow of service in alignment with managerial instructions.
  • Coordinate reservations with Hostess.
  • Prepare end-of-shift reports and ensure accurate handover for the next shift.
  • Deliver service in accordance with fine ARVA standards.
  • Greet guests warmly and present menus with confidence and professionalism.
  • Receive orders and serve guests with personalized, attentive and detail-focused service.
  • Follow Aman brand standards consistently.
  • Apply upselling and suggestive selling techniques appropriately.
  • Maintain excellent hygiene across all work areas.
  • Collaborate with restaurant colleagues and the culinary team for seamless operations.
  • Work harmoniously and professionally with colleagues and managers.
  • Describe menu items in an engaging and informative manner, including origin, taste and preparation.
  • Communicate guest orders and special requests accurately to the kitchen.
  • Anticipate guest needs and respond promptly and thoughtfully to concerns or requests.
  • Report any incidents to management immediately.
  • Recognise signs of guest intoxication and respond appropriately.
  • Assist with food and beverage service in other areas of the resort as needed, including guest rooms, dining periods and special events.

Qualifications

  • Minimum 2–3 years of experience in a similar position within a luxury hotel or high-end restaurant
  • A degree in Hospitality Management from a recognised institution is considered a plus
  • Fluency in written and verbal Italian and English.
  • Knowledge of an additional language such as French, German or Spanish is an advantage.
  • A positive, energetic and engaging personality.
  • Strong organisation and time management skills, with the ability to work independently.
  • Exceptional attention to detail.
  • Cultural sensitivity and refined interpersonal skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Strong collaboration skills and ability to work under pressure with various stakeholders.
  • Professional appearance and demeanour.
  • Ability to guide, support and develop junior colleagues.
  • You must have the legal right to work in Italy

Benefits

  • Company uniform, laundry service and meals tickets on duty
  • Welfare plan in line with your contract package
  • Complimentary nights and discounted F&B and Spa rates in all Aman an Janu properties

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