Shop Floor Trainer – PYC

2 giorni fa

Milano, Lombardia, Italia Planet A tempo pieno

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

We are hiring a Temporary Trainer to deliver targeted shop floor training focused on Pay in Your Currency (PYC) and Tax-Free Shopping. This role is critical in enhancing customer experience for international shoppers and ensuring staff are confident in offering these services accurately and compliantly.

What you will do:

  • Train retail/hospitality staff on how to offer PYC at the point of sale, including explaining currency choices and transaction handling.

  • Educate teams on the Tax-Free Shopping process, including eligibility, form completion, and refund procedures.

  • Reinforce learning through a blended approach using a training app and in-store coaching.

  • Maintain a comprehensive training tracker to document performance metrics and feedback, ensuring alignment with established training objectives.

  • Deliver consistent training rollout updates, highlighting milestones, participation, and key metrics to ensure alignment.

Who you are:

  • Experience in retail, hospitality, or customer-facing training roles.

  • Familiarity with international payment systems and VAT refund processes.

  • Experience in working based on defined training targets, ensuring measurable improvements in staff competency and compliance.

  • Strong communication skills and ability to deliver engaging, hands-on training in a fast-paced environment.

  • Proficient in Excel and PowerPoint

  • Fluent in Italian and English

  • Willingness to travel within Italy as required to support training delivery.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

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