DG Beauty

24 ore fa

Milano, Lombardia, Italia DOLCE&GABBANA A tempo pieno

Dolce & Gabbana
, a leader in the luxury fashion industry, has an exceptional opportunity available in its newly in-house
Beauty Division
within EMEA Education Department.

About the job

The Training & Education Manager EMEA is responsible for designing, implementing, and managing comprehensive training programs across the EMEA region. The role ensures that frontline teams have the skills, product knowledge and behaviors required to deliver exceptional customer experience, elevate brand sophistication, and support business growth. The manager collaborates closely with global and regional stakeholders, ensuring alignment with the brand's strategy and training objectives.

Key Responsibilities

1. Training Strategy & Execution

  • Ensure full execution of the regional training strategy across the EMEA perimeter.
  • Design structured training and development programs (both in presence and remote) tailored to clusters, countries, or assortment.
  • Facilitate and adapt global training modules to regional needs in collaboration with Global Education and EMEA teams.
  • Organize and execute large-scale training events such as annual seminars-ETM
  • Assess training needs to identify performance gaps and required upskilling.
  • Coordination of local trainers in the implementation of the training strategy in each country.

2. Coaching & Field Support

  • Develop Beauty Consultants' or store teams' skills through ongoing on‑floor coaching and follow‑ups.
  • Support development of customer-centric behaviors and selling skills.
  • Provide qualitative feedback to regional and global training teams on learning impact.

3. Customer Experience & Service Excellence

  • Ensure delivery of a premium, brand‑aligned customer experience.
  • Implement tailored services, consultations, and in-store initiatives to elevate the client journey.
  • Track training impact on KPIs and Surveys

4. Digital Training Tools & Innovation

  • Identify opportunities to deploy and optimize digital training tools across EMEA markets.
  • Roll-out of the education app across the region

5. Administration & Reporting

  • Oversee administrative training responsibilities and ensure alignment with budgets.
  • Track and measure KPIs to evaluate training effectiveness and ROI.
  • Coordinate with cross‑functional teams (Retail, VM, HR, Marketing) to ensure full training integration. Industry benchmark:

Qualifications & Skills

Experience

  • Minimum 3–5 years' experience in training or education roles within luxury, beauty, or premium retail environments.
  • Previous field experience (e.g., Beauty Consultant) considered a plus.

Education

  • Bachelor's degree required; Master's degree is a plus.

Technical & Professional Skills

  • Strong presentation, coaching, and facilitation capabilities.
  • Excellent communication and ability to adapt messaging to varied audiences.
  • Competence in MS Office and digital learning platforms.
  • Ability to work comfortably with different levels of the organization.

Soft Skills

  • High sense of luxury service mindset.
  • Strong organizational and time‑management skills.
  • Strategic thinking and proactive problem‑solving.

Mobility

  • Availability to travel

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