Director of Hospitaliy Operations

5 giorni fa

Milano, Lombardia, Italia Guild Living A tempo pieno 80.000 € - 120.000 € all'ano

Location:
 Italy | 
Type:
 Full-time | 
Mode:
 Hybrid with travel

Compensation:
 Competitive executive package, commensurate with experience

About Guild Living

Guild Living is pioneering a new model of longevity living in Italy — creating beautifully designed communities where people can live well, stay connected, and age joyfully.

Founded by Eugene Marchese and Michael Eggington — two of Australia's most experienced senior living executives — Guild Living combines world-class hospitality, wellness programs, and architecture to redefine later living.

Our first community, 
Guild Siena
, has already transformed the way Italians experience aging beautifully. With new developments underway in 
Trieste, Versilia, Lake Garda, and Florence
, Guild Living continues its mission to create places where people can live longer, better, and more meaningfully.

The Role

As 
Director of Hospitality Operations
, you will lead Guild Living's operational performance across Italy, ensuring exceptional guest experiences, operational efficiency, and financial excellence.

This is a hands-on executive leadership role, ideal for a Director of Operations, Hotel General Manager, or Hospitality Leader with experience in managing multi-site or mixed-use wellness and lifestyle destinations.

Key Responsibilities

  • Provide strategic and operational leadership across Guild Living's Italian communities, ensuring brand consistency, profitability, and service excellence.
  • Oversee daily operations across luxury short-stay retreats and residential living communities.
  • Lead and develop high-performing teams, fostering a culture of accountability, guest focus, and operational excellence.
  • Design and implement systems, SOPs, and service standards to ensure scalability and consistency.
  • Manage P&L performance, budgets, and KPIs, reporting directly to the Guild Living Global Board.
  • Build and maintain relationships with key stakeholders — investors, local authorities, partners, and collaborators.
  • Support pre-opening planning, recruitment, and on-site launch execution for new destinations.
  • Collaborate cross-functionally with marketing, design, and development teams to align guest experience, wellness programs, and brand storytelling.

About You

You are an experienced 
Hospitality Director
, 
Cluster General Manager
, or 
Operations Executive
 with a proven track record in luxury hotels, resorts, senior living, or wellness hospitality.

You bring:

  • Fluency in Italian and English
  • Strategic acumen and hands-on operational leadership
  • Strong people management and coaching skills
  • Excellent communication and stakeholder engagement abilities
  • Experience in multi-site and/or pre-opening operations
  • Passion for design, wellness, and lifestyle-led hospitality

Details

Contract:
 Full-time executive appointment (or consultancy)

Working hours:
 Flexible, hybrid, with travel across Italy

Remuneration:
 Competitive executive package (to be negotiated)

Benefits:
 Expense reimbursement, company laptop, and professional support tools

Why Join Guild Living

  • Lead Italy's most innovative hospitality and longevity brand
  • Shape guest experience and operational excellence across multiple destinations
  • Work directly with visionary founders Eugene Marchese and Michael Eggington
  • Join a purpose-driven company blending design, wellness, and human connection

To Apply:

Please send your CV and a short note describing how your leadership aligns with Guild Living's vision for hospitality and longevity living to 

"The beauty of every age begins with how we live each day."

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