Head of People

5 giorni fa

Cortina d'Ampezzo, Veneto, Italia Mandarin Oriental A tempo pieno

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Cristallo, Cortina
is an upcoming luxury alpine resort set above the renowned mountain village of Cortina d'Ampezzo, in the heart of the Dolomites. Scheduled to open in summer 2025, this landmark property will feature 83 elegantly appointed guestrooms and suites, many with balconies offering breathtaking views. Blending Art Nouveau heritage with modern sophistication, the resort will offer a range of world-class amenities including signature restaurants and bars, flexible event spaces, and an extensive spa and wellness facility with an indoor-outdoor pool. Guests will enjoy a curated alpine experience with activities such as skiing, hiking, mountain climbing, and ice skating, along with a dedicated Kid's Club.

About The Job
The Head of People and Culture is a strategic leader responsible for shaping and delivering the hotel's people agenda to support exceptional guest experiences and operational excellence. This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a world-class luxury hospitality brand.

As Head of People & Culture, you will responsible for the following duties

  • Set and deliver the People & Culture strategy, aligning workforce plans with Mandarin Oriental brand standards, business objectives, and guest experience priorities.
  • Manage People & Culture budgets and financial planning, ensuring cost efficiency while supporting strategic priorities and colleague engagement.
  • Champion a culture of excellence, embedding MO values and behaviours across all teams to uphold luxury hospitality standards.
  • Lead talent acquisition and workforce planning, ensuring recruitment and retention align with MO policies and operational needs.
  • Drive learning and development initiatives, creating programs that support leadership growth and service excellence in line with MOHG guidelines.
  • Manage performance and succession planning, implementing fair and transparent processes to build high-performing teams.
  • Ensure compliance and governance, maintaining adherence to MOHG policies, local legislation, and best-practice employee relations.
  • Oversee reward and recognition frameworks, ensuring competitive benchmarking and alignment with MO standards.
  • Partner with senior leadership, providing expert guidance on organisational design, change management, and colleague engagement.
  • Safeguard health, safety, and wellbeing, ensuring all practices meet MOHG and regulatory requirements.
  • Leverage HR systems and analytics, using data insights to inform decisions and track key metrics.

As Head of People & Culture,
we expect from you:

  • Proven track record in senior People & Culture leadership within luxury hospitality or high-end service environments.
  • Strong background in strategic workforce planning, talent acquisition, and organisational development.
  • Experience managing multi-cultural teams and navigating diverse labour markets.
  • Demonstrated success in employee engagement, retention strategies, and culture transformation.
  • Solid understanding of hospitality operations and how People & Culture impacts guest experience.
  • Expertise in People & Culture governance, compliance, and employment law across relevant jurisdictions.
  • Hands-on experience with change management, including restructures and organisational effectiveness projects.
  • Proven ability to lead learning & development programs tailored to luxury service standards.
  • Strong financial acumen for budgeting, labour cost control, and People analytics.

Our Commitment To You

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We're Fans. Are you?

  • PRADA Runner, Cortina d'Ampezzo

    6 giorni fa

    Cortina d'Ampezzo, Veneto, Italia Prada Group A tempo pieno

    Job description:Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.JOB PURPOSESupporting sales...

  • PRADA Runner, Cortina d'Ampezzo

    6 giorni fa

    Cortina d'Ampezzo, Veneto, Italia Prada A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.JOB PURPOSESupporting sales Staff in...

  • PRADA Runner, Cortina d'Ampezzo

    5 giorni fa

    Cortina d'Ampezzo, Veneto, Italia BoF Careers A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.Job PurposeSupporting sales Staff in...

  • PRADA Runner, Cortina d'Ampezzo

    6 giorni fa

    Cortina d'Ampezzo, Veneto, Italia Prada Group A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.JOB PURPOSE Supporting sales Staff in...

  • Sales Representative Cortina

    5 giorni fa

    Cortina d'Ampezzo, Veneto, Italia Holidu A tempo pieno

    About usHolidu is one of the fastest-growing travel tech companies worldwide. Our mission is to make the booking and hosting of holiday homes free of doubt and full of joy. We help hosts to manage their vacation rental with ease and guests to find the perfect holiday home they truly enjoy.Our team of more than 500 colleagues from 60+ nations shares a passion...

  • Seasonal Sales Associate

    5 giorni fa

    Cortina d'Ampezzo, Veneto, Italia Patagonia A tempo pieno

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • Sales Assistant

    2 settimane fa

    Cortina d'Ampezzo, Veneto, Italia Rossignol Group A tempo pieno

    Founded in the French Alps, Rossignol has inspired the mountain experience since 1907. We live and breathe our heritage in everything we do, from the development of skis to our apparel ranges.ROSSIGNOL Group is looking for a Sales Assistant (M/W) for our new shop in Cortina D'Ampezzo BL, Italy.You are passionate about Sportswear and Fashionwear and willing...

  • Head of People

    2 giorni fa

    cortina d'ampezzo, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

    Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime...

  • Head of People

    17 ore fa

    Cortina d'Ampezzo, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

    Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime...

  • Head of People

    17 ore fa

    Cortina D'Ampezzo, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

    Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime...

  • Head of People

    16 ore fa

    Cortina D'Ampezzo, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

    Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime...

  • Head of People

    14 ore fa

    cortina d'ampezzo, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

    Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime...

  • Head of People

    17 ore fa

    Cortina D'Ampezzo, Italia Mandarin Oriental A tempo pieno

    About the JobThe Head of People & Culture is a strategic leader responsible for shaping and delivering the hotel’s people agenda to support exceptional guest experiences and operational excellence. This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a world-class...

  • Head of People

    16 ore fa

    Cortina D'Ampezzo, Italia Mandarin Oriental A tempo pieno

    About the Job The Head of People & Culture is a strategic leader responsible for shaping and delivering the hotel’s people agenda to support exceptional guest experiences and operational excellence. This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a...

  • Head of People

    14 ore fa

    cortina d'ampezzo, Italia Mandarin Oriental A tempo pieno

    About the JobThe Head of People & Culture is a strategic leader responsible for shaping and delivering the hotel’s people agenda to support exceptional guest experiences and operational excellence. This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a world-class...

  • Head of People

    19 ore fa

    Cortina d'Ampezzo, Italia Mandarin Oriental A tempo pieno

    About the Job The Head of People & Culture is a strategic leader responsible for shaping and delivering the hotel’s people agenda to support exceptional guest experiences and operational excellence. This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a...

  • Head of People

    17 ore fa

    Cortina d'Ampezzo, Italia Mandarin Oriental A tempo pieno

    About the Job The Head of People & Culture is a strategic leader responsible for shaping and delivering the hotel’s people agenda to support exceptional guest experiences and operational excellence. This role oversees all aspects of talent management, engagement, and organisational development, fostering a culture aligned with the standards of a...