Senior Customer Integration Engineer
7 giorni fa
Focus: Architecting technical infrastructure and value realisation for Trustpilot's largest European Enterprise prospects & customers.
Result: Boost complex NB deals through technical credibility and ensure rapid, effective onboarding for long-term strategic value.
What you'll be doing:
- Technical Sales partner: Partner with NB Sales on technical skills and solutions mapping, including API integration, data architecture, and security.
- Solution architect: Design and present tailored technical solutions, including POC development and demonstrations, aligning with long-term strategies.
- Integration & implementation qualification: Collaborate on initial integration strategies and blueprints, defining data migration, system dependencies, and deployment methodologies.
- Technical success planner: Co-develop Success Plans with CSM mapping key technical milestones, adoption metrics, measurable success metrics.
- Technical onboarding lead: Oversee technical onboarding, ensuring seamless integration, data flow, and system configuration; work with customer IT for smooth handoff and best practices.
- Adoption lead: Systematically address technical challenges, provide advanced guidance, and conduct technical workshops for effective platform adoption.
Who you are:
- Demonstrated ability in a technical customer-facing role (e.g., Sales Engineer, Solutions Architect, Technical Consultant) in a SaaS enterprise environment.
- Comprehensive understanding of Enterprise IT landscapes, integration (REST APIs, webhooks), data management (ETL, data warehousing), and security (authentication, authorization), including cloud platforms, network architecture, and security protocols.
- Programming knowledge (e.g., Python, JavaScript) and experience with relevant technologies (e.g., CRM, Postman, data analytics platforms); familiarity with scripting, databases, and DevOps.
- Experience responding to and completing RFPs (Request for Proposals) and RFIs (Request for Information) in a technical context.
- Effective technical communication and presentation skills for technical and non-technical audiences, including documentation
- Ability to map technical requirements to business value and Trustpilot's capabilities.
- Dedicated problem-solver with a commitment to ensuring technical customer success.
- Collaborative and experienced in cross-functional teams, including engineering and product management, with Agile experience and adept at building and maintaining internal relationships.
What's in it for you?
- Competitive compensation package + bonus
- 22 days holiday plus 3 extra days after one year of employment
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- EUR 10 per day work meal voucher (mobile app) to contribute towards the cost of lunch
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
- Reimbursement of internet charges (up to 30 EUR)
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you
#LI-JC1
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