Concierge

Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Role
Under the direct supervision of the Head Concierge, concierge provide guest services in accordance with the objectives, performance and quality standards established by Aman.

Key Responsibilities

• To have complete knowledge of operational systems at Concierge.
• To have complete knowledge of Aman Rosa Alpina's excursions e.g. Aman Journey.
• To have complete knowledge of Aman Rosa Alpina's operating policies and procedures for the "Transportation" and "Excursion".
• To have complete knowledge not only the concierge's work but also the accompanying of other facilities.
• Builds relationship with guests to delight and gain loyalty.
• Builds relationship with outsourcing company e.g. Restaurant, Hire Car, Private Guide etc.
• Maintains and enforces all quality standards and procedures from guest's pre-arrival, to guest's arrival, to guest's in-house stay to guest's departure.
• Ensure guests are recognized and known within the department throughout their stay.
• Ensure the guests preference are updated on the Opera, Concierge systems.
• Always keep smiling face and call a guests by guest's name.

Job Requirements

• Languages: Oral and written proficiency in English and Italian.
• Qualifications/Training: College Education.
• Work Experience: 1 year experience as Concierge and 1 year experience as Front desk in a luxury hotel.
• Disposition: Customer Oriented, Motivated and Team Builder, Enthusiasm, Flexibility, Goal oriented, Committed

Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.