Transcendent & IT Support Specialist

Additional Information

Job Number

Job CategoryInformation Technology

LocationJW Marriott Venice Resort & Spa, Isola delle Rose, Venice, Italy, Italy, 30133

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

REPORTS TO

Will report to the Dir. of Engineering with a dotted line to IT Manager, During the 1st season will maintained informed the Trascendent team with All activities and communication in regards the process implementation.

JOB SUMMARY

The Transcendent Implementation & IT support specialist, is responsible for deploying, configuring, and supporting the Transcendent Asset Management System. The role ensures that all hotel assets, preventive maintenance schedules, work orders, inspections, and compliance tasks are fully optimized within the system. This position works closely with Engineering, Housekeeping, Safety, and IT teams to ensure operational efficiency, brand compliance, and guest experience improvements.

In Systems the associate ensures high availability, security, and performance across servers, networks, applications, and end-user systems. The employee provides technical expertise, supports IT projects, and resolves escalated technical issues, in absence of the IT Manager.

CORE WORK ENGINEERING ACTIVITIES

• Configure the Transcendent system specifically for hotel operations, including:
• Guestroom PM programs
• Public area and back-of-house assets
• Safety equipment (fire panels, extinguishers, alarms)
• Pools, kitchen equipment, HVAC, elevators, and utilities.
• Set up hotel workflows for work orders, PMs, inspections, and compliance tasks.
• Customize dashboards for Engineering, Housekeeping, and Operations.
• Ensure proper user roles for hotel staff, supervisors, and technicians.
• Collect, validate, and import asset data including room numbers, equipment lists, vendor info, warranties, and serial numbers.
• Ensure inspections meet local code requirements (fire safety, pool logs, HVAC, elevators).
• Train Engineering teams, Housekeeping, Supervisors, Front Office, and others users on:
• Creating and closing work orders
• Using mobile devices for inspections
• Entering logs, readings, and PM completions
• Understanding dashboards and compliance reports
• Provide post-go-live support and ongoing user assistance.
• Support integration with procurement or inventory systems (spare parts, stock levels).
• Align workflows with brand audit requirements and safety standards.
• Create and maintain reports for:
• PM completion rates
• Guestroom preventive maintenance (RPM/GRPM)
• Life-safety inspections
• Work order history for audits
• Ensure the hotel meets corporate and local regulatory requirements via the system.

CORE WORK IT ACTIVITIES

• Provide support for escalated issues related to hardware, software, and networks.
• Install, configure, and support desktops, laptops, mobile devices, and applications.
• Manage system updates, patching cycles, and security compliance tasks.
• Support onboarding/offboarding of users, including accounts, devices, and permissions.
• Document processes, configurations, and technical solutions.
• Participate in planning and execution of IT projects.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.