Front Office Agent

2 giorni fa

Como, Lombardia, Italia Jobbit A tempo pieno

Hosco

A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for?

Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Settore: Hotel/Turismo

Ruolo: Customer Service

  • Addetto/a front office studio medico

    2 settimane fa

    Como, Lombardia, Italia Rigenera Studio Medico Polispecialistico A tempo pieno

    L'ambulatorio medico polispecialistico Rigenera, con sede a Como, ricerca una figura da inserire all'interno del proprio team comeaddetto/a alla segreteria e front office.Il profilo che cerchiamo dovrà ricoprire le seguenti mansioni:Attività di accoglienza pazienti;Prenotazione di visite e terapie;Gestione agenda dei medici;Attività di archivio e di...

  • Assistant Front Office Manager Night

    6 giorni fa

    Como, Lombardia, Italia Careers at Marriott A tempo pieno

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • Front of House Manager

    5 giorni fa

    Como, Lombardia, Italia Marriott Hotels Resorts A tempo pieno

    Description The Lake Como EDITIONNestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable...

  • Front of House Manager

    2 settimane fa

    Como, Lombardia, Italia Careers at Marriott A tempo pieno

    The Lake Como EDITION Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape. JOB...

  • VIP Guest Relations Agent

    2 settimane fa

    Como, Lombardia, Italia Mandarin Oriental A tempo pieno

    Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.Our aim is to...

  • Office Manager

    2 settimane fa

    Como, Lombardia, Italia Engel & Völkers - Lago di Como A tempo pieno

    Siamo alla ricerca di un/a Office Manager con orientamento Sales per la licenza Engel & Völkers ComoEngel & Völkers, leader globale nell'immobiliare di lusso con oltre 40 anni di esperienza, è presente in Italia conpiù di 100 sedi operative. La nostra licenza diComo, strutturata e performante, rappresenta un punto di riferimento nel settore, offrendo un...

  • Impiegato front office

    5 giorni fa

    Como, Lombardia, Italia Green s.r.l. A tempo pieno

    La Green s.r.l. è un azienda con diverse sedi su tutto il territorio nazionale, principalmente nord Italia, e si occupa di Gestione e assistenza clienti conto terzi.Il ruolo del candidato è assistere al meglio la clientela attraverso, si occuperà (dopo una completa formazione) della gestione operativa della sede, utilizzo di strategie di marketing e...

  • Office Manager Accounting Firm

    2 settimane fa

    Como, Lombardia, Italia KNET Human Resources A tempo pieno

    KNET HUMAN RESOURCESè una società di Consulenza diselezione a livello Nazionale e Internazionalearea Executive, Top & Senior, Middle e Temporary Management.Operiamo conDivisioni di specializzazioneper le principali industry perclienti che spaziano dalla PMI alla Multinazionale.I nostriConsulenti ed Head Hunterti accompagneranno lungo tutto il processo di...

  • Addetto/a Servizi di Accoglienza e Centralino

    2 settimane fa

    Como, Lombardia, Italia F.F. Group A tempo pieno

    Azienda operante nel settore dell'energia, ricerca una figura da inserire come Addetto/a al Centralino. La risorsa sarà inserita presso la sede operativa e si occuperà della gestione delle comunicazioni e del front office aziendale.Attività:Gestione del centralino per le chiamate in entrata e uscita;Accoglienza clienti e attività di front...

  • Addetto/a Front Office e Gestione Appuntamenti

    2 settimane fa

    Como, Lombardia, Italia C.S.S. Group A tempo pieno

    Per studio assicurativo, si ricerca una figura da inserire al desk clienti.La risorsa si occuperà di:Gestire le pratiche dei clientiSmistare le chiamate in entrata ed in uscitaGestire i preventiviGestire acquisizione di nuovi clientiRequisiti:capacità comunicativeorganizzazioneSi offre:contratto determinatofull-timefinalizzato all'indeterminato.