Operations Executive M&E South Europe

Operations Executive M&E South Europe & Emerging MarketsResponsibilitiesProcess all production activities for M&E for the Southern Europe Cluster & Emerging Market, liaising with the resorts, the client and RM.Continue the sales process after the confirmation of a group by putting the client needs and expectation at the centre and pro-actively doing upselling.Represent Club Med towards partners and direct clients and deliver a unique M&E experience to create loyalty beyond Club Med brand.1 – Be responsible of M&E production (after confirmation of a group till its return)Ensure the booking finalisation by managing administrative and logistic aspects of group sales after confirmationLiaise with RM for confirmation and booking modificationsLiaise with transport to finalize additional transport services, assisting directly the transportation process in support to the departmentIncrease the upselling BV by proposing extra services and if needed translate and communicate to the client the resort informationKeep track of the upselling done with monthly reportManage the confirmed groups in liaison with the resorts for all services requested by the client: transfer, excursion, gala dinner, cocktails, coffee breaks, team building, meeting rooms, sports, ....Ensure that M&E referent in the resorts receives a detailed event schedule "Day By Day" for the groups and events as well as the MEGASend the "Day By Day" to the client, finalizing the program with the group and make all necessary changes internally with all actors (resort, Transport, DMC in case of stop over ...)In case of site inspection organize and set it with the resort and RMIn case of important group, escort the eventKeep in touch with the client during the event and resolve any client disputes and complaints in a professional manner liaising with M&E Business DeveloperControl that "Getfeedback" survey is sent after each group return, check clients received it and fulfil itCall partners and/or direct customers to take their feedback after each group returnWeekly monitoring of all confirmed groups with Sales Executive2 – Be responsible of M&E invoices and administrative taskFor Italian market, prepare and issue addendum contracts, if needed in liaison with the Sales ExecutiveKeep update the costing/prices sharing with client before sending update to administrationCommunicate and instruct administration to send invoices and follow-up on paymentsAfter administration update on payments, if needed call partners and/or direct customers to get payment doneProcess final invoice in COUPA3 – Be responsible of updating M&E tools and respect processManage all NA Booking Process up to the group departureInsert rooming list in My Key systemsKeep Portal de Production updated as well as other IT systems involved for M&ERespect all process involved for M&EKPIsBV STS M&EUpselling BV STS (all extra room & service sell after confirmation of the groups)Groups feedback through "GetFeedBack Survey"Profile RequiredEducation: High School Degree and 3 years university, preferably in Tourism & Hospitality arenaExperience: Proven experience and track record as Operation Executive M&ESkills RequiredSkills: Act in line with the Group and BU strategy, Organisation and time management, Strong Communication skills both written and verbal, Business & client oriented, convincing & negotiation skills, anticipating, structured, adaptability, interpersonal skillsIT skills: Excel, PowerPoint, NA, Salesforce, Portail de ProductionLanguage skills: Fluent in Italian & English and "a plus" if knowledge of French or SpanishKnowledge: CM range of services and products.Experience in a Resort is a "plus".Seniority levelNot ApplicableEmployment typeContractJob functionManagement and ManufacturingIndustriesHospitality#J-*****-Ljbffr