Program Assistant

Salary & BenefitsThis position is hired in Italy by Italica Academy S.R.L., the partner organization of CET Academic Programs (CET) and Academic Travel Abroad, Inc. (ATA).Established in ****, Italica Academy specializes in operating educational programs in Italy.CET and Italica Academy have worked together to operate study abroad programs in Italy since ****.If you're hired, this is what we'll offer you with a few of our benefit highlights:Salary: approximately €**** net per month (full-time, January-July); approximately €700 net per month (part-time, August-December)26 days of Personal Time Off, 12 holidays, all fully paid5 months of paid parental leave (any parent, for birth or adoption)Annual insurance for work-related injuriesPosition DescriptionThe Program Assistant is primarily responsible for supporting the operation of the CET Florence program by focusing on student activities.The Program Assistant also actively participates in ensuring student success by contributing to program components such as orientation, health and safety, student advising, and CET Center and housing operations.The Program Assistant will work full-time during the spring semester and summer term (January-July) and part-time during the fall semester (August-December).Attributes of the ideal candidate are flexibility, dedication, and enthusiasm for working with students and for the field of international education.CET is looking for a candidate willing to commit to a 1-year contract, with the possibility of a contract extension thereafter.What you'll do...Program Operations & Implementation, Policies and ProceduresAssist with arranging engaging extra-curricular activities and excursionsAttend student activities and excursions, including during evenings and weekends when necessaryAssist with student arrivals and check-in/check-out procedures to ensure a smooth processAssist with the permesso di soggiorno processAssist Program Coordinators, Resident Director, and Housing Coordinator with any other tasksSupport CET Center operations and maintenance when needed, including equipment, scheduling, greeting and welcoming students and visitors, running errands, and other program preparations as neededAdhere closely to CET policies and proceduresAdhere to program budget and accurately record expensesStudent Advising and SupportContribute to program orientation and serve as an ongoing linguistic and cultural resourceMaintain high level of visibility and accessibility to students, via regular office hours, communication, and a welcoming demeanorRegularly review and update student resourcesRespond to emergencies and incidents, managing messaging and communication while collaborating with on-site and US-based staffBe on call 24 hours a day, 7 days a week for emergencies on a rotating basisRepresent student needs to CET and home institutionsCollaborating with Academic StaffCollaborate with Academic staff on student issues that are both academic and personal in natureCommunicating with HeadquartersMaintain close communication with headquarters regarding any student, partner, or staff issues that ariseUtilize Salesforce to review student reports and file detailed incident reportsOffer effective responses to issues identified in program evaluationsQualificationsHigh school diploma required, Bachelor's degree in any field preferredUnrestricted European Union or Italian work authorizationAdvanced proficiency in Italian and EnglishExperience living, working, and/or studying abroad in Italy, preferably in FlorenceAbility to establish and maintain positive professional relationships and communicate effectively with colleagues, students, and staffCultural sensitivity and a commitment to Justice, Equity, Diversity, and InclusionExcellent time management skills and ability to manage conflicting prioritiesAbility to take initiative and use good judgement when solving problemsExperience with Office 365 (Word, Excel, PowerPoint, Outlook, Teams) preferredExperience with Salesforce or another CRM platform a plusExperience advising or mentoring students, preferably in a US-Italy cross-cultural context a plusExperience with project and office management a plusWillingness to wear different hats and occasionally work irregular hoursPatience, flexibility, positive attitude, and a sense of humorTo ApplyPlease attach yourresumeandcover letterto our application form.Applications missing any of these components will not be considered.The successful completion of a background check, including one professional/academic reference, is required for this position.Application deadline: We encourage applicants to send their materials as soon as possible and before our deadline onJanuary 19th, ****.To all recruitment agencies, ATA does not accept agency resumes.Please do not forward resumes to our jobs inbox, ATA employees or any other company location.ATA is not responsible for any fees related to unsolicited resumes.An Equal Opportunity WorkplaceWe are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, genetic information, or any other protected characteristic under applicable law.If you have a disability or special need that requires accommodation, please let us know.Description of the OrganizationCET Academic Programs is a study abroad organization that has been developing and operating innovative educational programs abroad since ****.Originally "China Educational Tours," CET began operations in Beijing, later expanding to other locations across the globe.Today, CET offers a varied portfolio of semester, summer, and customized programs around the world.#J-*****-Ljbffr