Sr. Program Manager

Sr.Program Manager - Amazon Business AUS, Amazon Business Payment & LendingJob ID: | Amazon Japan G.K. - A43Position OverviewThe Amazon B2B Payment & Lending team provides payment services including various payment methods to customers using Amazon Business.This position, as a Senior Program Manager, is responsible for defining and executing the Go-to-Market strategy for payment method centered on Pay By Invoice (PBI), while driving continuous improvement of customer experience.You will identify improvement opportunities from customer feedback and lead initiatives from strategy to execution in collaboration with various stakeholders both domestically and internationally (Product, Credit, Marketing, Sales, Customer Service, Financial Operations, etc.).Additionally, you will lead feature launches by working with product teams to define requirements needed for Australian customers and coordinating with various internal departments.Why This PositionAmazon Business is a rapidly growing business, and we are looking for someone who can take initiative even in this highly dynamic environment.This position offers extensive exposure to product management processes and opportunities to collaborate with engineers and product managers, making it an excellent career path toward becoming a Product Manager or moving into General Management positions.You will have opportunities to work closely with stakeholders overseas (US, EU, JP, etc.) as well as various departments in Australia, and lead global projects.This is a position where you can demonstrate your ability to influence stakeholders, make data-driven decisions, and deliver projects and resolve issues.Key job responsibilitiesGo-to-Market StrategyDefine the Go-to-Market strategy and roadmap for business customers in Australia, and drive customer adoption of payment services centered on our flagship product "Pay By Invoice"Work with partner teams to influence their roadmap and priorities to deliver against the GTM strategy for Voice of Customer (VoC) ProgramBe the advocate for our customers and lead team to set up VoC and research mechanism/program to enable us to identify opportunities to improve customer experience, drive engagement and increase GTM effectivenessCollect customer feedback, identify areas requiring service improvements, and propose and execute improvement initiativesProduct Improvement and Launch ManagementDefine feature improvement roadmap.Manage the backlog of feature requests and determine prioritization and trade-offs to achieve alignment across various departmentsLead feature launches by working with product owners to confirm requirements needed and leading projects together with relevant stakeholdersIdentify root causes of service issues and work with Product Managers and Engineers to resolve them.Build new processes to prevent similar issuesMetrics Management & ReportingOwn key adoption metrics, inclusive of reporting, driving progress against goals and representing the business in regular business reviewsRegularly report project / program progress to leadershipAbout the teamThe Amazon B2B Payments and Lending team revolutionizes financial services for businesses of all sizes anywhere in the world, enabling them to delight their customers and make a positive impact to the communities they serve.We never stop innovating to earn their trust by leveraging our scale, insights, and technology, and raise the bar with simple, secure, and seamless solutions.Basic Qualifications6+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipAdvance English written and communication abilities, including experience of high level negotiation and successful internal and external relationship managementPreferred Qualifications2+ years of driving process improvements experienceMBAJapanese: Intermediate (able to attend internal meetings, negotiate internally)3+ years of payment industry experienceWorking experience in B-to-B products or businessOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr