Technical Assistance Systems Lead
4 giorni fa
OrganisationJoining us means joining a global company.Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.To succeed in these transformations, the company needs all the talents.Join usAt Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession.We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability.The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.ReferenceJob titleTechnical Assistance Systems LeadContractPermanent contractStatusStaffMissionManage and continuously improve the ICT-based systems supporting detection and Technical Assistance within Stellantis.Design, document, and validate system specifications that enable efficient technical assistance and quality workflows.Guarantee effective reporting and performance monitoring through Power BI dashboards.Foster innovation, simplification, and operational excellence in technical support and repair processes.Main ResponsibilitiesManage the end-to-end anomaly detection and resolution system using Stellantis ICT tools, including application setup, configuration, and issue resolution.Ensure accuracy, consistency, and up-to-date status of data used across all reporting tools.Write clear, detailed, and structured functional and technical specifications for system development, evolution, and enhancements.Coordinate and support the rollout of new features or new systems within the assigned scope.Train new users and provide ongoing support on system functionalities.Prepare, perform, and document validation and User Acceptance Testing (UAT) for new or updated ICT solutions.Develop, maintain, and optimize Power BI dashboards to monitor KPIs, detect anomalies, and evaluate technical assistance performance.Contribute to continuous improvement of workshop processes, technical workflows, and support tools.Benchmark best practices from other OEMs and integrate relevant improvements into internal processes and systems.Profile5–7 years of experience in system management, ICT tools administration, or technical support environments.Strong understanding of automotive technical assistance processes, quality workflows, and anomaly detection systems.Proven experience in writing functional and technical specifications for system development or enhancements.Hands-on experience with Power BI (data modelling, DAX, dashboard design).Ability to manage UAT, validation activities, and system rollout.Excellent analytical and problem-solving skills, with attention to data consistency and process efficiency.Strong communication skills and ability to train end users and support teams.Capacity to work in cross-functional and international environments.Fluent in English; knowledge of other languages is a plus.#J-*****-Ljbffr
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