Service Engineer

Company DescriptionMAKE THE DIFFERENCETHINK CUSTOMER FIRSTEXPERIMENTCAREBE OPENDo you want to make a difference?Our goal is to always put customers and people firstOur challenge is to experiment and innovate, being open to change and diversity.These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth.If you can relate to these values or want to make them your own, join us and find out just how much we can achieve togetherWe are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling.Our products guarantee high performance, are energy efficient and environmentally sustainable.PositionWe are currently seeking a Service Engineer to join our After Sales & Services Department at CAREL HQs in Brugine (Padova)ROLE GOALSHe/She takes care of all Trouble Tickets that Field Operations identifies as 2nd level.Those for whom a written technical advice, an exit to the customer or a purely technical telephone assistance is needed.He improve the quality level of Carel having interactions with R&d and Quality as reference of a product line in field.MAIN RESPONSIBILITIES AND ACTIVITIES:He/She performs the activities as Technical Engineer for the most complex and important technical support interventions following the case in field or remotely; He/She:In alignment with Field Operation dept., prioritizes, plans trough external assistance interventions of the following types: commissioning, extraordinary maintenance, reports and tests on possible product issues; he/she approve field reports to be paid.Makes sure its team has the appropriated level of knowledge on products, applications and methods for intervention; maps the possiblegaps and coordinates with Platforms and Knowledge Centre to fill them through trainings; Supports the local Subsidiaries and Knowledge Centre in mapping their own local gaps of knowledge of Services staff, and provides dedicated training when necessary in order to let local staff autonomous; Takes care about internal tests to check the procedures of a typical HVAC unit (Chiller, Rooftop, AHU, VRF...) knowing the thermodynamic/physical principle of a frigo circuit like defrosting, cycle inversion, oil return, preheating....He/She analyzes data from After Sales process-monitoring tools (as the ticketing system) on its assigned product line, in order to provide summarized and valuable information to Quality, Platforms and Sales about the behavior of products during commissioning or after sales; He/She proposesimprovements in the methods and tools of After Sales interventions across the Group; RequirementsRequirementsAt least 3 years specific experience in similar roleA degree in an Engineering field is not mandatory but considered as a plus; Good English level proficiency; Mastery in the use of the main Office tools (particularly MS Excel); Goal orientation, good communication and negotiation skills; Availability totravel.Other informationWhat we offerWork-life balance: remote working and flexitimeOn-boarding program and continuing trainingCompany welfare: company canteen, life insurance, welfare platform, company bonus, contributions to school expensesCarel BoostCamp, a three-year training course for new hires under the age of 30, aimed at developing transversal skills, such as project management, cross cultural communication and problem solvingMAKE THE DIFFERENCE...ANYWAY: this position isn't right for you?Check out our other job opportunities: FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUEAt Carel we are actively committed to achieving our sustainability objectives, outlined in our "Driven by the Future - Sustainability in Action" plan, available for reference at: .Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring.Carel is committed to equal employment opportunity and prohibits any form of discrimination.In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.This job post addresses both female and male candidates (see D.Lgs. n. ******** & ss.Mm.Ii and D.Lgs. ************).Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU ********) at the following link: