Reservation Officer

About the role We are seeking a passionate and detail-oriented Reservation Officer to join our team at PT Bahasa Property Management in Badung, Bali.As a Reservation Officer, you will play a crucial role in ensuring our guests have a seamless and exceptional experience from the moment they inquire about our properties to the time they check out.This is a full-time position, offering the opportunity to be part of a dynamic and growing hospitality organisation.What you'll be doingHandling all incoming reservation requests via phone, email, and online channels in a professional and timely mannerProviding accurate information about our properties, rates, availability, and amenities to potential guestsCompleting reservations, modifications, and cancellations while adhering to our policies and proceduresMaintaining the reservation system to ensure all guest information is accurate and up-to-dateResolving any guest issues or concerns in a courteous and efficient mannerCollaborating with the wider hospitality team to ensure a seamless customer experienceParticipating in regular training to stay updated on new products, services, and industry trendsWhat we're looking forAt least 2 years of experience in a reservation or customer service role within the hospitality industryExceptional communication and interpersonal skills, with the ability to engage with guests from diverse backgroundsStrong attention to detail and problem-solving skills to handle various guest inquiries and requestsProficiency in using reservation management systems and various software applicationsExcellent time management and multitasking abilities to handle a high volume of inquiriesA genuine passion for delivering exceptional customer service and creating memorable guest experiencesFluency in English and the local language, Bahasa Indonesia, is preferredWhat we offerCompetitive salary and performance-based bonusesComprehensive health insurance and wellness benefitsOpportunities for career advancement and professional developmentCollaborative and inclusive team cultureAbout usPT Bahasa Property Management is a leading provider of luxury vacation rentals and hospitality services in Bali, Indonesia.With a diverse portfolio of premium properties, we are dedicated to offering our guests an unparalleled experience.Our mission is to redefine the concept of hospitality by delivering exceptional service, attention to detail, and a commitment to sustainable tourism practices.Join our team and be a part of our exciting journey.Apply now for this exciting opportunity#J-*****-Ljbffr