Spare Parts Service Engineer
1 settimana fa
IntroductionKaak Ovens & Proofers is an ever-expanding company, and we are looking for a figure to be included as a Spare Parts Service Engineer, to be included in the After Sales Department team.You will report directly to the Head of After Sales.Job responsibilitiesEnsure the correct assistance service by considering and managing customer needs.Support the customers by providing all the necessary information and assisting them in solving problems to ensure their satisfaction.Manage customers relationships by solving possible problems and providing them with correct answers based on information from other business functions.Give phone or remote answers to the customer requests for spare parts orders and for any complaints or requests related to an existing order.Receive and record customer orders for spare parts.Control and monitor orders, provide customers with all the answers related to delivery times and guarantees effectiveness, speed and seriousness in order to improve and optimize customer service.Develop orders for spare parts, respecting deliveries, and their quality.Identify components (standard and non-standard) through construction drawings.Prepare drafts for technical and commercial proposals.Collaborate in synergy with the purchasing department for the procurement of spare parts.Inform the purchasing department of the need to supply spare parts in stock.Daily organize the collection of goods by freight forwarders in collaboration with the logistics department.Job requirementsTechnical degreeProven experience of at least 2-3 years in the industrial fieldGood interpersonal skills and excellent technical knowledge of the company's products (ovens and proofers)Well acquainted with the main technical drawing software (3D drawing : Inventor, 2D drawing : Autocad)Good English communication skills.Excellent interpersonal and teamwork skills.What we offerAs a member of the Kaak Ovens & Proofers team, you will work in a fast-growing company.We offer to you : meal vouchers, corporate welfare, English courses, young, dynamic, and international work environment, coaching, training and the opportunity to grow within our company.About usKaak Ovens & Proofers is in Ala (Italy) and, as part of the Dutch Royal Kaak Group, it is a specialist in the design and manufacture of ovens and proofing systems specific to the needs and requests of high-end clients in bake industry.With over 50 years of experience, our team provides technically complex and flexible solutions for all our customers.Are you interested in this position?If so, click on the button below and send your application.If you need further information, please#J-*****-Ljbffr
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