Site Reliability Engineer, Technical Referent

Site Reliability Engineer, Technical ReferentJoin to apply for theSite Reliability Engineer, Technical Referentrole atdLocalWhy should you join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others.Being a part of dLocal means working with ****+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives.We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.What's the opportunity?We are looking for a Site Reliability Engineer (SRE) to join our teamAs our Site Reliability Engineer (SRE), you will be focused on the design, implementation and continuous maintenance of our centralized observability platform using OpenTelemetry (OTEL) as its backend.You will be part of a talented team that works on mission-critical applications with big customers like Netflix, Amazon, Nike, Facebook & moreAs a Site Reliability Engineer, you are always expected to ask the necessary questions:What data do we need to understand how our systems are performing?How do we collect this data?What patterns are we looking for in the data and what do they mean?Who should be notified when a certain system is not working properly?Do we have any systems that we need more data for?An SRE engineer designs systems and processes to answer the questions above and to provide automated support and response where possible.What will you do?Own OpenTelemetry Pipelines: Design, implement, and maintain observability pipelines across the three main signals—logs, metrics, and traces—ensuring standardized, scalable, and efficient data ingestion.Optimize ingestion strategies to balance cost, performance, and usability.Empower Engineering Teams: Build self-service automation and tooling that enables development teams to instrument and leverage observability without requiring manual intervention from the SRE team.Drive adoption of best practices while ensuring teams own their telemetry.Support Incident Management: Be the Engineering side of our Incident Management Team, designing the processes, playbooks, checklists, and automations for them and other engineers to follow during an incident.Collaborate Across Teams: Interact with members from almost all teams across the business to understand their monitoring, alerting and SLO / SLA requirements and design systems and processes that ensure we meet or exceed these requirements.Influence architectural decisions during initial design stages to ensure resiliency and scale at the outset of software development.Automate Observability Infrastructure: Leverage Infrastructure-as-Code (IaC) to provision and manage monitoring tools, alerting rules, and our observability configurations across OTEL Pipelines.Define Baseline Observability Standards: Design base level requirements for new and existing services to ensure that all dLocal infrastructure and code are monitored consistently and accurately at a basic level.Own Technical and Security Health: Take full ownership of dLocal's infrastructure reliability, ensuring adherence to key availability and security KPIs.Optimize Alerting Systems: Continuously refine alerting signals to minimize noise and ensure them are always actionable, reducing fatigue and improving response efficiency.Which skill do you need?Over 4 years' of experience as SRE Engineer or in a very similar role more focused on observabilityExpertise in Kubernetes, including its core components, deployment methodologies, and monitoring best practicesSome understanding of OpenTelemetry, including setting up OTEL collectors, instrumentation, and pipeline optimizationProficiency with monitoring and logging tools such as Grafana, Prometheus, Loki, New Relic, or DatadogHands-on experience with IaC tools (Terraform) and GitOps CI/CD solutions (ArgoCD, GitHub Actions, or similar)Experience integrating incident management platforms (PagerDuty, Jira) with automated alerting workflowsStrong scripting abilities (Python, Go, or similar) for automating observability tasksA problem-solving mindset, with the ability to collaborate across multi-functional teams to drive reliability improvements.You will stand out if you have:Cloud experience, especially AWS and ECS-based workloadsExperience managing observability pipelines at scale in high-throughput environmentsFamiliarity with Configuration-as-Code (Ansible, Chef, or SaltStack) for managing configurations across legacy instancesDatabase performance monitoring experience, particularly in large-scale distributed environmentsWhat do we offer?Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:Remote work: work from anywhere or one of our offices around the globe*Flexibility: we have flexible schedules and we are driven by performanceFintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativityReferral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewardedLearning & development: get access to a Premium Coursera subscriptionLanguage classes: we provide free English, Spanish, or Portuguese classesSocial budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connectionsdLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team?We've got your backFor people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is requiredWhat happens after you apply?Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us.We will review your CV and keep you posted by email at every step of the processAlso, you can check out our webpage, LinkedIn, Instagram, and YouTube for more about dLocalWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.These tools assist our recruitment team but do not replace human judgment.Final hiring decisions are ultimately made by humans.If you would like more information about how your data is processed, please contact us.Seniority levelNot ApplicableEmployment typeFull-timeJob functionEngineering and Information 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