Project Operations Manager
13 ore fa
OverviewQuiCare is a company leader in the development and management ofinnovative projects, integrated solutions, and services to support chronic patients and their families.QuiCare works with leadingpharmaceutical companiesto design and deliver complex healthcare services, includingPatient Support Programs, Digital Health solutions and operational modelssupporting patient care and therapy adherence.We put ourheart, soul, and skillsinto making a difference for people.Working together to push the boundaries, we blend the best of our talents to unlock innovation.Will you join us in our pioneering adventure?As aProject Operations Manager, you will be responsible for the operational execution, control and continuous improvement of healthcare projects, ensuring that services are delivered according to agreed standards, timelines, SLA and KPI.You will play a key role in transforming project designs into scalable, efficient and compliant operational services, acting as the main operational reference point for internal teams, suppliers and pharmaceutical companies.ResponsibilitiesOperational implementation and governance of QuiCare services, ensuring the effective execution of Patient Support Programs (organization and supervision of Patient-Centered remote assistance and home-based nursing services) and Home Delivery activities (coordination of pharmacies, logistics partners and riders), in line with contractual agreements and quality standards;Coordination and management of operational resources, including internal teams and external partners (pharmacies, nurses, consultants and logistics providers), ensuring service continuity, workload balance and operational performance across all projects;Definition and management of operational procedures and SOPs, home nursing activities, governing logistics flows, pharmacy interfaces, privacy processes and escalation models, and ensuring consistent application across the service network;Monitoring, reporting and client interface, including tracking of SLA and KPI, preparation of periodic service and project reports, management of service reviews with pharmaceutical companies, handling of privacy and pharmacovigilance reconciliation processes, and ensuring full adherence of service delivery to agreed requirements.RequirementsAt least 4years of experiencein operations, project delivery or service management roles, preferably in healthcare, digital health or regulated environments;University degree, preferably in Economics, Management, Engineering or related fields;Fluent English(minimum B2 level); Italian fluency is required;RAL range: €27,000 - €30,000, based on previous experience, plus performance-based bonus and meal vouchers;Strong operational mindset with attention to processes, quality and service continuity;Work on sitePlusExperience in managing operational workflows, SOPs and procedures;Interest in healthcare services and digital health solutions;Strong problem-solving attitude, flexibility;Ability to work in fast-growing environments;BenefitsPermanent contractA career in an ambitious, international and fast-growing consulting company;Meritocratic, young and dynamic company;Talented and collaborative colleagues;Unlimited coffeeIl presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi ****** e ****** e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi ****** e ******#J-*****-Ljbffr
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