Italian Speaking Customer Support For E-Commerce Platform

14 ore fa


Lazio, Italia Altro A tempo pieno

Mercier Consultancy MD is excited to present a wonderful opportunity for Italian speaking Customer Service Representatives for a thriving e-Commerce platform, offering the chance to work in beautiful Greece.This role is tailored for individuals passionate about e-commerce and dedicated to providing exceptional customer service support.As a representative, you will assist customers in Italian, guiding them through their online shopping experience and addressing their inquiries.Key ResponsibilitiesManage customer inquiries regarding products, orders, shipping details, and returns via phone, email, and chat in ItalianProvide detailed information about product features, pricing, and promotions to enhance the customer shopping experienceAssist customers with order modifications, cancellations, and tracking informationResolve customer complaints promptly and effectively, ensuring a positive shopping experienceDocument all customer interactions and feedback in the CRM system for future reference and follow-upCollaborate with logistics and fulfillment teams to address any order-related issues and improve service deliveryStay updated on product offerings and e-commerce trends to provide relevant and timely assistanceRequirementsFluency in Italian (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, especially within the e-commerce or retail sectorsStrong communication skills with a friendly and customer-focused attitudeAbility to address issues and inquiries effectively while demonstrating empathy and understandingExcellent organizational skills and the capability to handle multiple tasks in a fast-paced environmentFamiliarity with e-commerce platforms and customer relationship management (CRM) software is desirableWillingness to work flexible hours, including weekends and holidays as necessaryRelocation to Greece is required for this positionBenefitsCompetitive monthly salary2 extra salaries per yearFully paid relocation packageFully paid trainingHealth insuranceAnd much more...#J-*****-Ljbffr



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