Hotel Guest Services Officer

2 settimane fa


Ne, Italia Bebeeservice A tempo pieno

Customer Service RepresentativeWe are seeking a detail-oriented and guest-focused representative to join our esteemed luxury hotel.As a Customer Service Representative, you will be the first point of contact for our guests, ensuring their needs are handled with the utmost professionalism and care.Contact Management: Handle incoming inquiries via phone, email, and online platforms, providing accurate information on services and amenities.Service Processing: Accurately input guest details into the hotel's Property Management System (PMS), ensuring all preferences and special requests are correctly recorded.Guest Assistance: Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized experience.The ideal candidate should have previous experience in customer-facing roles and proficiency in customer service software.This is an opportunity to work in a fast-paced environment, handling multiple tasks simultaneously and prioritizing guest satisfaction.You will have the chance to develop your skills and contribute to the success of our hotel.You will be part of a dynamic team that values exceptional customer service, teamwork, and continuous improvement.If you are a motivated and results-driven individual who thrives in a challenging environment, we encourage you to apply.This role requires strong communication and interpersonal skills, as well as the ability to work effectively under pressure.The successful candidate will possess a high level of emotional intelligence and empathy, with a genuine passion for delivering outstanding customer experiences.



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