Guest Relation Supervisor

Guest Relation Supervisor - Borgo Scopeto Wine & Country RelaisAbout Four Seasons: Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: An urban retreat steeped in historic beauty.Stroll the city's biggest private garden?a tranquil haven of statues, fountains and centuries-old trees?or retire to your suite where frescoes line the walls amid original architectural features.Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role At Four Seasons Hotel Firenze, we are looking for a Night Assistant Manager who will acts as point contact during the overnight shift, taking great care of our guests and staff.A hands-on empathetic approach, a diligence in both safety and care, and a measured eye for detail with a reaching understanding of Hotel operations will be essential in the success of this candidate.What you will doManage the activities at the Front Desk during the overnight shift.Ensure communications and follow-up with day shift on any problems, guest requests or special requirements.Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Interaction with guest will be in person and by phone.Review late arrivals, next day early arrivals and departures to plan for the next day's activities to ensure proper handling of Special Attention Guests, Return Guests, and Groups.Assure that all financial and credit procedures are followed.When taking a shift at the desk, follows up on credit problems.Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings.Check cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.Check guests in and out in an efficient and friendly manner, using guest name whenever possible, and according to Four Seasons standards.Utilize a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and review room allocations for arriving guests.Coordinate front of house departments with night briefing.Assist customers in all inquiries in connection with hotel services, in-house events, reservation calls.Take action in all matters related to the safety, security of hotel guests and employees.Support with any other tasks within the division and/or any tasks assigned to by the management team.What you bringHigh school education or equivalent experience.Must have at least 2 years' experience in Front Desk preferably in a luxury hotel environment.Previous experience in the same role would be a plus.Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.Must have strong communication skills, ability to adapt to constant change within the Hotel and work effectively under pressure.Good problem solving skills, strong attention to details and organizational skills are required.Proficiency in using Opera PMS is required.Reading, writing and oral proficiency in the Italian and English language.A third language is a plus.Travel required: None.What YOU can expectFour Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.We look for talent who share the Golden Rule?people who, by nature, believe in treating others as we would have them treat us.The benefits offered by Four Seasons Hotel Firenze include: Free work clothes with dry cleaning available, Quality meals at our Employee restaurant, Employee discounts in our Four Seasons outlets and other suppliers in town, Access to the Wellbeing hotel program, Excellent Training and Career Development opportunities, Opportunities to build a successful career with global potential.Schedule & HoursThis position is based at the Four Seasons Hotel Firenze and the contract is full time.You must possess the legal right to work in Italy at the time of application.#J-*****-Ljbffr