Senior Analyst

Description :We are seeking a talented individual to join our team.This role will be based in Milan.You will join the Marsh McLennan Group IT support team, which provides support for technology assets and manages incidents for internal customers (colleagues), provides training on the tools used, and manages the IT infrastructure for the Oliver Wyman Group company.What you will loveA close-knit teamWorking in a dynamic, collaborative, attentive, and stimulating international environmentSupporting the Oliver Wyman Group branch in Italy and Greece (over 200 employees)Working in a constantly evolving environment and supporting various IT projectsInteracting with various international corporate teamsResponsibilitiesAnalyze and resolve first- and second-level incidents.Prepare, provide support, and deliver laptops and phones used by our employees.Manage escalated incidents or requests requiring higher technical expertise or the involvement of subject matter experts internationally.Monitor activities using our internal incident management tool ServiceNow (opening, managing, and resolving/closing cases).Collaborate with international IT teams and participate in migrations and rollouts.RequirementsAt least 3 years of experience, ideally in an IT services company.Good knowledge of the Windows operating system and laptop hardware.Demonstrate good interpersonal skills and teamwork ability.Ability to work under pressure, appropriately manage priorities and available time.Autonomous, rigorous, motivated, and focused on internal customer satisfaction.Ability to summarize and manage multiple issues simultaneously.Effective communication.Critical thinking, providing suggestions.What makes you stand outYour motivation and mental attitude.Your knowledge of the IT world.Your expertise in providing IT support.Your focus on internal customer satisfaction.A good level of English, both written and spoken.Knowledge of ServiceNow, willingness to travel occasionally, and willingness to work exceptional weekends will be considered a plus.Why join our teamWe help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.ITACosa ti aspettaEntrerai a far parte del team di supporto IT del Gruppo MarshMcLennan, che fornisce assistenza sugli asset tecnologici e gestisce gli incident dei Clienti interni (colleghi), si occupa della formazione sugli strumenti utilizzati e gestisce l'infrastruttura IT per la società del gruppo Oliver Wyman.Cosa ti piaceràUn team affiatatoLavorare in un ambiente internazionale dinamico, collaborativo, attento e stimolanteSupportare la filiale del gruppo Oliver Wyman in Italia e in Grecia (oltre 200 dipendenti)Lavorare in un ambiente in continua evoluzione e supportare i vari progetti ITInteragire con i diversi team internazionali aziendaliContiamo su di te perAnalizzare e risolvere gli interventi di primo e secondo livelloPreparare, fornire supporto e consegnare i laptop e i telefoni utilizzati dai nostri dipendentiGestire escalation di incident o richieste che richiedano competenze tecniche più elevate o l'intervento di subject matter experts a livello internazionaleMonitorare le attività tramite il nostro strumento interno di incident managementCollaborare con i team IT internazionali e partecipare a migrazioni e roll-outsCosa farà la differenzaLa tua motivazione e il tuo atteggiamento mentaleLa tua conoscenza del mondo ITLa tua competenza nell'erogare supporto ITIl tuo orientamento alla soddisfazione dei Clienti interniUn buon livello di inglese, sia scritto che parlatoSarà considerato un plus la conoscenza di ServiceNow, la disponibilità ad effettuare trasferte saltuarie e di lavorare eccezionalmente nel weekendMarsh McLennanMarsh McLennan (NYSE : MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman .With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.For more information, visit marshmclennan.com , or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.#J-*****-Ljbffr